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In outsourced service sectors such as FM there is a responsibility to deliver customer care at low cost, writes Jess Edwards. Outsourced call handling [...]

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Buses in the Helsinki region and most machinery and trucks used by the City are switching to waste and residue based biofuels [...]

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Listening to your clients is the ONLY way to deliver on the level of customer service they want. Deafness causes friction and a breakdown of trust and [...]

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