The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Friday, 13 December

Big Change in FM WM

Mobile Workforce Management company BigChange has won contracts to supply its three-in-one JobWatch platform to over 5,000 mobile technicians in the Facilities Management Sector.

According to the firm, the orders come from companies operating in the public and private water, gas and electricity markets.

BigChange users combines a cloud based job planning, scheduling & CRM back-office, Android mobile app running on Samsung tablets and hard-wired or app based live tracking of vehicles and resources. Industry specific versions of the JobWatch system have been implemented by Sutton & East Surrey Water PLC, Sheffield Council, Smart Metering specialist Providor part of Lakehouse PLC, Hewer Facilities Management, The McDougall Group, Woods Building Maintenance and ImpraGas.

Replacing manual planning and paperwork, the BigChange system allows back-office users to plan, manage, schedule and track work effectively including planned maintenance and urgent reactive work. In the back-office, the system is enabling planners to respond faster to customers, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock. This is significantly increasing productivity; minimising customer wait time and driving first time fix at competitive cost. Assets and equipment are fully-managed by the system, allowing service requirements to be achieved effectively and an integration with trading platforms such as Homeserve allows for seamless collaboration with service partners.

 

How it works

Technicians start their day by completing an electronic timesheet and vehicle check, before instantly accessing the day’s work orders. Integrated sat-nav with live traffic ensures the best route is taken and customers receive proactive ETA (Estimated Time of Arrival) alerts by text and email. On arrival, the JobWatch app guides technicians step by step through job-specific workflows and captures essential information such as site-photos or test readings. Users can search for parts and add them instantly to the job. Proof-of-service and customer signature is captured and synced with the back-office instantly. The system generates invoices, custom reports, certificates, legal documents and fully branded job-cards that are automatically shared via a customer’s booking portal or email.

Picture: From left to right, Martin Port, CEO, an Impra-Gas technician and BBC Apprentice Winner Joseph Valente, MD of ImpraGas

 

Article written by Brian Shillibeer

Share



Related Articles

Uber And The Cyber Nightmare Ride

In an unprecedented move, the National Cyber Security Centre has commented specifically on the Uber data breach - with a coded reference to the fact that Uber tried to...

 Read Full Article
If Dolly Can Be Hacked, What About The Hand Dryer?

  Connected toys with Bluetooth, wi-fi and mobile apps may seem like the perfect gift for Christmas. But Which? has found that, without appropriate safety...

 Read Full Article
Global Smart Cities - London Ranked 17

Copenhagen, Denmark is the smartest city, with a thriving business ecosystem, high proliferation of smart parking and forward thinking urban development, says a recent...

 Read Full Article
Mobile Phone Networks Overcharging Loyal Customers

Three of the four largest mobile phone network providers continue to charge customers extra for a handset after this cost has been covered in their fixed deal, reveals...

 Read Full Article
Hello Darkness My Old Friend

Construction businesses in particular lose a cumulative three days’ work over the winter months due to poor light and more accidents happen in the first week after...

 Read Full Article
Not Feeling Social? Program Spots The Signs

A computer program has been developed that is able to correctly identify depressed individuals from their social media photos 70% of the time, according to a study...

 Read Full Article
Yahoo Cyber Breach Was Bigger

Yahoo has announced (week ending Oct 6) that it is providing notice to additional user accounts affected by an August 2013 data theft previously disclosed by the company...

 Read Full Article
First Class Upgrades - Bid At The Station App

Virgin Trains recently launched the upgrade App Seatfrog. The rail operator’s customers can now bid on last minute upgrades for First Class tickets on east coast...

 Read Full Article
Something Old, Something Nuke, Something Borrowed, Something Blue

New technology developed by Spaceti, which brings together location-based sensors, a mobile app and web dashboard, has been trialled by Skanska at its UK head office. The...

 Read Full Article
Home is Where the Tech Is

Manchester, Glasgow, Leeds and Liverpool and not London, will be the top tech hotspots of the future, as they rank highest for most affordable housing and thriving...

 Read Full Article