The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Thursday, 9 April

Butt In To Pipe Repair

Why water deregulation has left some customers high and dry when it comes to basic water maintenance & detection services, by Gary Butt

Since the introduction of deregulation on 1 April 2017, lots of companies are finding the everyday maintenance services performed by the old water companies including leak detection and repair, step-testing, tank cleaning and valve testing are no longer available.  This is because the new retailers set-up to sell water directly to customers in a competitive environment do not have any service delivery capability.

The wholesalers are no longer allowed to talk to their old customers about their water. The wholesalers now sell only to the retailers. Data protection rules and OFWAT regulations strictly forbid the wholesaler inspectors to talk to their old customers and many customers are confused about where to go for the basic water maintenance services they had always taken for granted from their previous or existing water company.

I have noticed that despite the best efforts of the various water companies who have sent letters to their customers explaining the changes, many are still very confused and surprised that these services are no longer included in the price they pay for their water.

 

Pipes fixed

Using a combination of advanced pipe tracing and listening equipment, systematic testing and observation the Pipefix team can trace leaks in water pipes above ground or underground quickly and accurately with minimal disruption. If the leak turns out to be under tarmac, concrete or even buildings, teams carry the necessary equipment to find it, expose it, make a repair and then reinstate the disturbed area.

Picture: Gary Butt

Article written by Gary Butt

Share



Related Articles

COVID-19 – Casting A Spotlight On Facilities Management Outsourcing 

Tim Wright, partner at international law firm Fladgate, shares his thoughts on the ongoing challenges around facilities management outsourcing amid the COVID-19 pandemic....

 Read Full Article
The Future Of The Company Car 

Fleet management expert Peter Crabtree, of Europcar Mobility Group, explores the latest issues around business travel, company cars and sustainable employee...

 Read Full Article
What Are You Doing To Welcome The Most Agile Working Generation Yet?

In this guest post, Luis De Souza provides some interesting insights on accommodating Generation Z into the workplace. De Souza is the CEO of NFS Technology Group,...

 Read Full Article
Hi Ho, Hi Ho - It's Off To Home You Go - Send Sneezy Packing

Over 8 in 10 employees admit observing presenteeism in the workplace according to a Chartered Institute of Professional Development survey, when those that are ill should...

 Read Full Article
Don't Get Hot, Get Smart

During the heatwave, smart sensors are the secret weapon for maintaining staff productivity, writes Jeff Alden, Director of Operations at SPIE UK. Britain’s...

 Read Full Article
Collaborate or Hibernate? Creating A Workspace For Extroverts & Introverts

Jackie Furey explains how to create a workplace that caters for all personality types including the introverts and extroverts that might otherwise clash. The...

 Read Full Article
Employment Tribunal Fee Refunds Leads To System Being Overrun?

The opening stage of the Employment Tribunal fee refund scheme has been launched with the first people eligible to apply from now. The first stage of the phased...

 Read Full Article
How To Tackle The High Costs Of Wasted Workspace

The spiralling cost of wasted time in meetings is a hot topic according to industry expert Luis De Souza of international software business NFS Technology Group. He...

 Read Full Article
Housekeepers Help Handle The Cost Pressures

The currently challenging economic climate has resulted in many companies reviewing their operations to see where savings can be made. It requires a commonsense approach...

 Read Full Article
Measuring the Cost of Stress in the Workplace

Pressure is part and parcel of most work environments and to an extent, our modern way of life. At an appropriate level, pressure can help us to maintain our motivation...

 Read Full Article