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Thursday, 9 April

Butt In To Pipe Repair

Why water deregulation has left some customers high and dry when it comes to basic water maintenance & detection services, by Gary Butt

Since the introduction of deregulation on 1 April 2017, lots of companies are finding the everyday maintenance services performed by the old water companies including leak detection and repair, step-testing, tank cleaning and valve testing are no longer available.  This is because the new retailers set-up to sell water directly to customers in a competitive environment do not have any service delivery capability.

The wholesalers are no longer allowed to talk to their old customers about their water. The wholesalers now sell only to the retailers. Data protection rules and OFWAT regulations strictly forbid the wholesaler inspectors to talk to their old customers and many customers are confused about where to go for the basic water maintenance services they had always taken for granted from their previous or existing water company.

I have noticed that despite the best efforts of the various water companies who have sent letters to their customers explaining the changes, many are still very confused and surprised that these services are no longer included in the price they pay for their water.


Pipes fixed

Using a combination of advanced pipe tracing and listening equipment, systematic testing and observation the Pipefix team can trace leaks in water pipes above ground or underground quickly and accurately with minimal disruption. If the leak turns out to be under tarmac, concrete or even buildings, teams carry the necessary equipment to find it, expose it, make a repair and then reinstate the disturbed area.

Picture: Gary Butt

Article written by Gary Butt


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