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Monday, 6 April

Cleaning Firm Stays On Track

ServiceMaster Clean is using an employee tracking system to manage 1,500 of its employees - replacing timesheets that were inefficient and open to abuse

ServiceMaster Clean operates in both the private and public sectors, for nearly 5,000 organisations across the UK. As with most other organisations that employ large numbers of field based staff, the company has come to recognise that the use of paper timesheets is simply too inefficient and open to abuse.  And with staff typically working alone in remote locations, often during unsociable hours, ServiceMaster wanted essential safeguards in place to protect lone workers.

The company is using the Ezitracker remote workforce management system which has improved health and safety and can now provide proof of service to clients through the use of electronic third-party reports.

To date, fifteen branches of ServiceMaster Clean use the system across the UK, with over 1,500 active individual users from Cornwall to Scotland. MD Alan Lewin, said: “Our franchised businesses find that the system improves operating efficiency, saves money on timekeeping, helps with new business pitches and gives clients confidence in the service. They are also able to provide clients with real-time data, such as where the cleaning staff are at any one time, improving communications and customer service.

“As well as improving service delivery and safeguarding lone workers, Ezitracker has enabled us to gain cost savings on administration, as paper timesheets are no longer needed. Savings were also realised from the decrease in human resource time spent on supervision and dealing with customer queries.”

Picture: We know where your are and what you're doing - fifteen branches of ServiceMaster Clean use Ezitracker  to monitor staff from Cornwall to Scotland.

Article written by Brian Shillibeer

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