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Double Diamond

03 November 2017 | Updated 01 January 1970

A UK-wide facilities support firm based in the Midlands has doubled its office space as it looks to accelerate its growth.

Diamond Facilities Support has purchased a 6,500sq.ft premises at The Crescent on the Birmingham Business Park as it looks to close the year with £9 million turnover – up by £500,000 on the previous year - following a cluster of client wins.

The business has moved all of its headquarter operations and 40-strong head office workforce from its old Coleshill office.  This includes the firm’s growing 24-hour facilities management helpdesk, handyman and M&E compliance team plus the allocation of jobs to a team of around 80 engineers based around the UK, covering building maintenance, M&E compliance, fire and security, handyman regimes and quoted works.

Diamond Facilities Support was founded by joint managing directors Adam Atkins and Helen Cooper. The company has grown consistently over the past seven year, and now employs in excess of 110 staff and services around 40 clients across the UK in the private and public sector.

Cooper said: “The office move is a significant milestone as it provides us with the capability to grow the business in terms of our workforce and turnover.

“Our helpdesk is a fast-growing part of our business, and answers more than 50,000 calls a year – a number we are expecting to see leap significantly over the coming months as we look to expand our client base, particularly within the restaurant market.

“Technology cannot be ignored and we are also exploring what digital services we can offer to stand out from the crowd and attract more business.”

Picture: From left, Helen Cooper and Adam Atkins outside Diamond Facilities Support’s new premises


Article written by Brian Shillibeer | Published 03 November 2017


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