The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Double Diamond

03 November 2017 | Updated 01 January 1970

A UK-wide facilities support firm based in the Midlands has doubled its office space as it looks to accelerate its growth.

Diamond Facilities Support has purchased a 6,500sq.ft premises at The Crescent on the Birmingham Business Park as it looks to close the year with £9 million turnover – up by £500,000 on the previous year - following a cluster of client wins.

The business has moved all of its headquarter operations and 40-strong head office workforce from its old Coleshill office.  This includes the firm’s growing 24-hour facilities management helpdesk, handyman and M&E compliance team plus the allocation of jobs to a team of around 80 engineers based around the UK, covering building maintenance, M&E compliance, fire and security, handyman regimes and quoted works.

Diamond Facilities Support was founded by joint managing directors Adam Atkins and Helen Cooper. The company has grown consistently over the past seven year, and now employs in excess of 110 staff and services around 40 clients across the UK in the private and public sector.

Cooper said: “The office move is a significant milestone as it provides us with the capability to grow the business in terms of our workforce and turnover.

“Our helpdesk is a fast-growing part of our business, and answers more than 50,000 calls a year – a number we are expecting to see leap significantly over the coming months as we look to expand our client base, particularly within the restaurant market.

“Technology cannot be ignored and we are also exploring what digital services we can offer to stand out from the crowd and attract more business.”

Picture: From left, Helen Cooper and Adam Atkins outside Diamond Facilities Support’s new premises


Article written by Brian Shillibeer | Published 03 November 2017


Related Articles

The Case for Flexible Working

UBM were the anchor tenant who triggered the development of a new LEED platinum accredited smart building and office space, 240 Blackfriars, writes Ayomi Rupasinghe...

 Read Full Article
RICS Launches New FM Case Studies

Launched today (19 June), at the NEC in Birmingham, the case studies (which are available to download from cross a range of strategic...

 Read Full Article
Rub a Dub, Hub

FremantleMedia’s refurbished HQ just off London’s Tottenham Court Road houses 800 people on site. The company has awarded Bennett Hay the hospitality contract...

 Read Full Article
Hoxton Hub

International co-working developer, Areaworks, opened  its first site in the UK, in Hoxton, East London, on the evening of July 5. It brings a new way of working...

 Read Full Article
FM Role In International Day for Persons with Disabilities

Services company Sodexo has signed up to the Government’s Disability Confident scheme to employ, support and promote people with disabilities. The announcement...

 Read Full Article
Sinking Feeling Over Leisure Facilities

Leisure centres could fall into a state of disrepair and even be forced to close without urgent new investment from government, councils have warned. The Local...

 Read Full Article
The State Of The Nation

The UK Green Building Council (UKGBC) has launched a series of online infographics designed to profile ‘The State of Sustainability in the UK Built...

 Read Full Article
Occupiers Fail To Contain Their Excitement

  Entrepreneurs, start ups and burgeoning micro-firms are set to flourish in new £1million business space at Medway’s Strood Waterfront....

 Read Full Article
Buildings Of The Future - Time To Rethink The Bottom Line

The availability of measurement models that accurately reflect return-on-investment is often the biggest hurdle in the design, construction and maintenance of Buildings...

 Read Full Article
Squaring It With Qube

MRI Software has acquired Qube Global Software, a UK based provider of property and facilities management Solutions. The acquisition, according to MRI, extends the...

 Read Full Article