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Staff Monitoring - a Walk in the Park

16 September 2016 | Updated 01 January 1970

Oakpark Security Systems, an independent security business across East Anglia, London, and the South East of England, has expanded its use of employee scheduling and mobile workforce management solution SmartTask.

The company has adopted its custom reporting package having successfully rolled out SmartTask’s advanced proof of attendance and incident notification solution across its mobile response and manned guarding teams.

SmartTask has already reduced administration by between 15 and 20 hours a month, with further savings expected with the adoption of the latest functionality. Meanwhile, the system has helped Oakpark to win two security contracts in recent months and is supporting ongoing customer retention by delivering higher levels of service. This investment is also making a key contribution to its top two per cent SIA Approved Contractor Scheme rating.

Oakpark will use SmartTask’s custom smartforms to replace existing paper based processes to streamline certain areas of the business and reduce administration. In particular, vacant property inspections and supervisor visits will now use SmartTask-enabled tablets to electronically capture information for assessments and evaluations, which are then uploaded to an online portal for viewing and analysis.

SmartTask was originally selected to capture proof of attendance for Oakpark’s Mobile Response Teams, replacing a previous patrol monitoring system that was no longer fit for purpose. Security officers use SmartTask installed on a smartphone to scan unique NFC checkpoint tags at key locations around customer sites to prove that predefined routes have been patrolled. Information is electronically recorded to the online portal, accessible to both Oakpark staff and customers, making it possible to monitor performance.

Following the initial success of the system, SmartTask was rolled out across 14 sites within Oakpark’s manned guarding operation. The company also enhanced the functionality to include incident reporting, enabling both mobile and static security officers to generate notifications for immediate or future action. Using a dropdown menu officers can select from a list incident categories, input up to 1,000 characters and attach supporting photographic evidence. Each alert is sent direct to Oakpark’s 24/7 control room or direct to a customer contact, providing live visibility of any issues.

Edward Smith, Risk & Resilience Manager at Oakpark Security Systems Ltd said: “We are using SmartTask to support our growth strategy within target markets. It is helping us differentiate our offering and deliver industry best practise, based on our ability to provide advanced data capture and reporting. As a result, we are enhancing service levels, maximising business opportunities and simplifying back-office functions.”

Picture: Oakpark Security staff


Article written by Cathryn Ellis | Published 16 September 2016


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