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Thursday, 2 April

Tech Makes People Tetchy

Gadgets are being destroyed in frustration when they don't work.

A survey has revealed that Brits are destroying their gadgets in frustration, falling out with their partners and losing working hours as a result of tech problems.

The survey was commissioned by Wiztek, a provider of online and mobile tech support. It shows that forty-seven per cent of the population admit they’re not very knowledgeable when it comes to resolving computer and tech issues.

Unable to fix troublesome tech, 15 per cent of adults have reached the end of their tether and attempted to destroy the frustrating device.

Almost eight million Brits have broken gadgets in a fit of rage the study claims.

Those polled will typically endure 63 IT issues a year - including intermittent Wi-Fi, endless pop-up adverts and patience testing paper jams.

And when trying to fix problems such as these, it’s just 12 minutes before they start to lose their cool.

In fact, the survey of 2,000 adults found a third have become so fed-up by their tech woes they’ve purchased a replacement device rather than get it repaired.

A fifth have fallen out with their other half as a direct result of their phone, computer or tablet not working as it should.

“Tech is an integral part of our lives – whether it be through our jobs or through our home lives,” said Paul Amsellem, CEO of Wiztek. “And as such, we’d be significantly hampered if we were unable to check emails for important messages, use sat nav to successfully get from A to B or to keep track of appointments.

“So when our devices stop working or don’t operate as they should it understandably becomes extremely frustrating.”


Making it worse

Although almost half of the population aren't good at tech issues, of the average 61 faced a year, 14 will be resolved without help. However, when attempting to fix IT and tech problems, 3 in 10 revealed they’ve made the problem worse.

So perhaps it’s no wonder three quarters have turned to someone else to help them with a tech issue. But even this comes with risk - a quarter admit they later regretted getting a helping hand when their gadgets were returned in a worse state than before.


Other woes

Further frustrating tech problems include apps which keep on crashing, slow downloads and accidentally deleting something significant.

The Wiztek research carried out through OnePoll, found 40 per cent of the population has been left unable to work following problems with IT equipment.

25 per cent have lost important files such as cherished family photos and key documents as a direct result of a tech failure.

“Tech and computing issues are such a minefield - there’s so many possible causes to everyday problems, even the most knowledgeable of people can get stumped from time to time. Downtime from tech problems can lead to many wasted hours and in today’s society where we are all so busy, time costs money,” Amsellem added.


Top 20 - most annoying tech problems:

1. Slow internet

2. Slow computer

3. Pop-up ads

4. Wi-Fi keeps disconnecting

5. Forgotten password

6. Slow downloads

7. Software updates making things worse

8. Can't login

9. Printer won't work

10. Phone battery keeps dying quickly

11. Accidentally deleting something important

12. App keeps on crashing

13. Paper jams

14. 'Blue screen of death'

15. Can't open email attachments

16. Keep seeing 'there is a problem with this website's security certificate'

17. Ink not printing properly

18. Hard drive failure

19. Remembering where you stored particular files/data

20. Running out of hard drive space

Wiztek offers the opportunity to connect to a tech expert anytime, anywhere on your phone, tablet or PC. An App can be downloaded from iTunes or Google Play.

Picture: Gadgets are being destroyed in frustration when they don't work.

Article written by Brian Shillibeer


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