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Rinnai Expand London Office, Team & Resources

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Rinnai are expanding and investing in their dedicated London office, team & resources to serve all type of building services consultants & specifiers.

Rinnai, the UK leader in limitless hot water, temperature controlled hot water on-demand has completed its first phase of significant investment in dedicated operations to the London & SE area with two senior sales appointments and more support staff and resources to add to the company in Hayes, West London.

Rinnai, in all of  its operations, products and services, aims to meet and exceed the demand for temperature accurate hot water delivery in all sectors of commercial life, especially NHS, healthcare, care homes, foodservice, domestic and industrial arenas.

The first appointment is Ricky Lewis as Regional Sales Manager for London West and South Western counties.  Ricky has previously held Specification Manager and other senior sales roles with commercial boiler companies and water heater product manufacturers. Ricky has been active in the Young Engineers Network (YEN), a CIBSE London Committee member and part of OCPN (Oxfordshire Construction Professionals Networking) – and his career all started as an apprentice plumbing & heating engineer.    

“Rinnai is now positioned in London and the SE as the information hub for all questions concerning the delivery of on-demand, temperature controlled hot water units and systems for sites of every size”, says Managing Director Tony Gittings.

“We are also able to offer a comprehensive range of fully accredited CPDs on the whole topic of hot water, precision temperature controlled delivery to all commercial, industrial and institutional sites via Teams or Zoom during this winter. Consultants can bring themselves up-to-date with the fast moving developments in hot water continuous flow technology.

“Continuous flow is now acknowledged as the preferred mode of hot water delivery in terms of overall performance to anything else - in economics and energy efficiency. We have a full technical, sales support service and product offering for the London and SE. The London and SE are obviously the areas of most population concentration and consequent commercial activities. We have seen a commensurate rise in installations and enquiries and this necessitates greater resources in terms of operations and personnel. This senior appointment is a demonstration to our commitment.’ adds Mr Gittings.

Mr Gittings stated that the Rinnai proposition, with specific reference to buildings services consultancy in the London area, will be:


- Temperature accuracy as a means of thermal disinfection – within any industrial foodservice setting the need for temperature accurate hot water has always been paramount for the wash down facilities for hygiene reasons but during the pandemic due to poor cleaning and maintenance regimes the poor supply of hot water and disinfecting processes has been highlighted as a major concern. Localised outbreaks of intensive transmission of the virus has been seen in a variety of food handling plants.  

- Within the Healthcare, Care Home and Hotel environment, especially those with onsite laundries, the inability of hot water supplies that can perform against the advisory rate of 71 degrees for three minutes (for laundries) set by the HSE is both problematic and critical.  It is easily foreseeable that there may well be the introduction of bacteria ratings for buildings as one possibility of categorising hotels and care facilities.

- Temperature accuracy as a means of efficiency - this is an added value created by Rinnai’s proprietary technologies. Continuous flow hot water delivery gives long term solutions for complete system efficiency and lifetime efficiency of buildings. These clams have been verified by the independent scrutiny and analysis of AECOM, the world’s largest building services consultancy.

- Temperature accuracy as a means of safety – Temperature to design “in” efficiency - the commercial movement towards low temperature hot water systems as a means of creating efficiencies and carbon reductions will gather pace.  This can be complemented by remote monitoring and data.


Rinnai manufactures over 2million water heaters every year and as such is at the forefront of creating real advantages for users.

Rinnai also continues to offer full services for Essential Works support to NHS facilities, care homes, schools, and supermarkets.

Rinnai offer out of hours and weekend technical support – facility managers, building service consultants, designers, installers, site managers and end-users simply call 01928 531870 select ‘Technical’ and if the call is not answered immediately leave a voicemail. Response will be within one hour between 0800 – 22:30 / 7 days a week.

If there is a constant supply of gas and water the units are guaranteed to supply temperature accurate hot water in unlimited quantities for all hygiene regimes in all types of sites.


Scientific Rationale of handwashing & hygiene regime:

“WHO recommend Lukewarm water for fighting COVID. Official definitions of LUKEWARM are between 98-105 Fahrenheit. Health workers exposure risk assessment and management in the context of COVID-19 virus. 4 March 2020.

“avoiding people aggregations and crowded spaces, maintain distance, particularly if with respiratory symptoms, performing hand hygiene frequently, using soap and hot water if possible”
Santacroce L, Charitos IA, Del Prete R. COVID-19 in Italy: An Overview from the First Case to Date. Electron J Gen Med. 2020;17(6): em235.


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