Chubb Protects Elderly And Vulnerable

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31 August 2018

Chubb Fire & Security Limited’s Community Care business is furthering the safety of elderly and vulnerable residents in the Dumfries and Galloway Housing Partnership (DGHP) with a new monitoring contract for its sheltered housing properties.

The monitoring service connects to a resident’s warden call and home alarm system with Chubb’s 24-hour alarm receiving centre (ARC).  If a resident triggers an alarm, skilled operators at the ARC respond immediately. They have access to the medical notes of each user and instructions on contacts in the event of an emergency.

The system will oversee nearly 270 sheltered properties and includes monitoring of a range of warden call and alarm systems including third-party technologies.   

Jeanette Barnes, Head of Supporting People, DGHP, said: “Transferring all contact and medical details and updating all systems to the new monitoring centre was no small job and it was handled very well by Chubb managers and engineers. All site visits were timely, and management was very accessible and responsive to queries. Overall communication was excellent which gives us great confidence for our future business relationship with Chubb.”

Chubb demonstrated in the competitive tender that it could exceed industry standards regarding how quickly calls are answered, as well as delivering cost efficiencies to the housing partnership.

“We were impressed by Chubb’s understanding of dealing with vulnerable people and in its understanding of the importance of communication,” Barnes said. “When incidents happen overnight, housing managers need to be made aware as soon as possible and we are confident that Chubb will provide this critical service.”

DGHP is a registered social landlord providing homes to 10,300 tenants and has a programme to build new high-quality, affordable housing across the region.

Picture: Daar Lodge in Dumfries & Galloway

Article written by Robin Snow | Published 31 August 2018

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