Coronavirus – How To Keep Customers And Employees Updated

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13 March 2020 | Updated 30 March 2020

Larger firms are having to reach out to thousands of people including employees, their families, customers and suppliers.

Quick and clear communication is essential for companies navigating their way through the COVID-19 outbreak.  

As business contingency planning steps up significantly, HR departments must reassure staff, keep them informed about latest developments, whilst at the same time work to minimise absenteeism. This will involve a significant amount of remote working.

Larger firms may have to reach out to thousands of people including employees, their families, customers and suppliers. To achieve this level of communication, companies require a sophisticated system that has the ability to target specific audiences with individual messages.

Free 90 day update hotline

To enable firms in the UK rise to this challenge, crisis communication specialists YUDU Sentinel, is offering ThisWeekinFM readers their Hotline emergency communication system for free for 90 days.

Hotline allows firms to post voice messages to all their audiences using text-to-voice technology. A message is typed into the dashboard and immediately the technology converts the keystrokes into a seamless voice message. 

The system uses multiple phone numbers that are assignable to different groups and features a voicemail service. It also has the capability of sending message updates in the form of a news ticker to a company’s website. 

Hotline can handle more than a million calls every minute.

Manage critical incidents 

YUDU Sentinel’s CEO, Richard Stephenson comments: 

“I am very much looking forward to working with ThisWeekinFM to make this offer specially available to their readers. Sentinel Hotline brings a new powerful capability for managing critical incidents and banishes the vacuum of information for those impacted.

“FM companies have staff in different locations working different shifts and Hotline provides a simple and cost-effective way of keeping them all updated and informed in a crisis. It is also proving invaluable in keeping tenants informed in multi-tenant buildings.”

“FM companies have staff in different locations working different shifts and Hotline provides a simple and cost-effective way of keeping them all updated and informed in a crisis. It is also proving invaluable in keeping tenants informed in multi-tenant buildings.”

–Richard Stephenson

CEO, YUDU Sentinel

 

Richard continues:

“Crisis team overload is present in all crises and this new communication tool eases pressure by the simplicity of providing rapid updates to a large number of stakeholders.”

It has been predicted that COVID-19 may be with us for some considerable time and could cause massive disruption to supply chains.

To find out more about this offer, contact 0808 169 7218 or or visit:

https://www.yudu.com/sentinel/hotline/offer-facilities-management?utm_source=twinfm.com&utm_medium=referral&utm_campaign=hotline-offer-2020&utm_content=coronavirus-comms

Picture: Larger firms may have to reach out to thousands of people including employees, their families, customers and suppliers.

Article written by Ella Tansley | Published 13 March 2020

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