Corporate Guest Services Awards

 

Winners Announced for the 2025 Corporate Guest Services Awards

The Corporate Guest Services Awards have revealed the winners, runners-up, and highly commended finalists for 2025, marking an exciting milestone for the newly relaunched competition. This year, Luke Molinia has been named Reception Leader of the Year, and Lauren Suddards has been awarded Receptionist of the Year. We celebrate two outstanding professionals who embody the very best in front-of-house excellence.

Formerly known as the Corporate Receptionist of the Year Award, the programme evolved this year into the Corporate Guest Services Awards to better reflect the breadth of roles across the industry. With the addition of the Reception Leader of the Year category, the awards now honour not only exceptional receptionists but also the leaders who motivate, guide, and set the standard for service excellence.

Receptionist of the Year

Winner: Lauren Suddards, 3 Hardman Square by JLL, On Verve

Runner-up: Heather Falconer, Accenture, Rapport

Runner-up: Yasmine Vismara, Hines Europe, Amplify Guest Services

Highly Commended: Frances Arthur, Sony Music Entertainment, Livv

Lauren Suddards, Receptionist of the Year 2025, said:

“On a personal level, it means so much to me as it’s a testament to the hard work I put in everyday to ensure I’m providing the best service possible. I think this award really highlights the amazing work receptionists do each day and the warmth and energy that they inject into the workplace. Winning this award is the best moment in my career so far, and I’ve been able to meet so many incredible people on the way, creating valuable connections which I’m so grateful for.” 

Reception Leader of the Year

Winner: Luke Molinia, Broadgate, Rapport

Runner-up: Elizabeth Ramos, Derwent, PROception

Highly Commended: Charlie Baber, M&G, Amika Guest Services by OCS

Highly Commended: Gemma Nicholson, Network Rail, Mitie

Luke Molinia, this year’s winner, said:

“Our industry is all about people and service – sounds obvious but it is paramount! Whether a receptionist or a leader, I trust we are in this industry because we want to deliver service excellence and because we love the human interaction. I really encourage my teams to give moments of joy and showcase their own unique personality.

As a leader and a role model, I endeavour to influence and motivate my team members to elevate customer experience, to share these stories, and to help build a company culture where everyone can bring their whole self to work.”

A Night of Celebration

Finalists and guests came together for an elegant evening in Canary Wharf to recognise and celebrate the very best in corporate guest services. The atmosphere was filled with warmth, connection, and genuine support, not only among colleagues but across the wider industry.

It was a chance for finalists to reconnect and for professionals from across the guest services community to share stories, build relationships and reflect on the evolving role of front-of-house professionals in today’s world.

Throughout the evening, one theme was mentioned time and again: in an age shaped increasingly by technology and automation, receptionists and reception leaders are more vital than ever. These individuals offer a human welcome, create a sense of belonging, and serve as the bridge between organisations and the people they serve. They do more than greet guests. They foster connection and community at a time when it matters most.

Looking Ahead

Following this year’s success, the Corporate Guest Services Awards team are already planning for 2026. Next year’s competition will be open to both independent and in-house professionals, with more categories set to launch in the coming years to reflect the growing and evolving world of corporate guest services.

Details on how to enter the 2026 awards will be announced later in the year.

Congratulations to all of this year’s finalists and winners for demonstrating the dedication, professionalism, and warmth that make corporate guest services exceptional.

See Legacy Corporate Receptionist of the Year Awards

The Corporate Guest Services Awards have officially launched, evolving from the original Corporate Receptionist of the Year Award to better reflect the expanding role of guest services in the corporate sector. These prestigious awards celebrate professionals who set the standard for excellence across the UK and Ireland.

This year, alongside the Receptionist of the Year category, a new award - Leader of the Year - has been introduced to recognise the crucial role of leadership in guest services. Further categories will be introduced in the years ahead to highlight more achievements within the industry.

Celebrating Excellence in Guest Services

As the corporate landscape evolves, so too do the responsibilities of guest services professionals. The Corporate Guest Services Awards now recognise a broader range of front-of-house roles, including receptionists, client service representatives, team leaders, managers, and supervisors—all dedicated to delivering exceptional guest experiences.

Dirk Talsma, Chair of the Corporate Guest Services Awards, commented:

“We’re excited to introduce these changes this year, which will highlight the incredible opportunities within the corporate guest services sector and truly celebrate the essential role of Corporate Receptionists and Reception Leaders. Building on the success of the Corporate Receptionist of the Year award, we’ve rebranded as the Corporate Guest Services Awards to reflect the growth of the industry. Corporate Receptionists and Leaders do much more than greet guests—they provide that final 5% that elevates the entire client experience. The standout individuals will be those who are passionate about people and dedicated to making every interaction exceptional.”

2025 Award Categories

These prestigious awards highlight the dedication, professionalism, and exceptional contributions of those who ensure seamless guest experiences in the corporate sector.

• Receptionist of the Year – Recognising front-of-house professionals who consistently deliver exceptional service, professionalism, and warmth, creating a lasting first impression for clients and visitors.
• Leader of the Year – Celebrating outstanding leadership in corporate guest services, recognising individuals who inspire, mentor, and drive excellence within their teams.

Charleigh Churchill, 2024 Corporate Receptionist of the Year, reflects on her journey:

“Winning Corporate Receptionist of the Year was a defining moment in my career. It changed my perspective, showing me that being a receptionist isn’t just a stepping stone—it’s a meaningful and impactful role. This recognition gave me a deep sense of purpose, helping me realise that delivering outstanding guest experiences is a career in its own right. It led me to become a Guest Services Team Leader, and now I lead with passion, encouraging my team to see that every interaction matters.

Beyond the award, I’ve had the privilege of serving as a national ambassador for receptionists, mentoring others, and inspiring them to recognise the true value of their work in shaping guest services. The experience has strengthened my confidence as a leader and reinforced that service-oriented roles are essential, respected, and transformative.”

Call for Nominations

Corporate guest service providers are invited to nominate exceptional individuals from their teams. Each organisation may submit one nominee per category.

• Nominations open: 10th April
• Deadline: 16th May at midnight

To nominate remarkable individuals from your business, visit www.CGSAwards.com and complete the nomination form.

Visit Corporate Guest Services Awards