The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Smart Technology Comes to London Docklands Light Railway

Smart Technology Comes to London Docklands Light Railway
30 March 2021

PropTech company WeMaintain has signed a contract with KeolisAmey Docklands to supply smart maintenance solutions to all London Docklands Light Railway stations.

The four-year contract is for the provision of lift and escalator maintenance solutions to all London Docklands Light Railway (DLR) stations, covering 86 lifts and 30 escalators across the DLR network.

Additionally, WeMaintain’s proprietary IoT solution will be installed on all lifts and escalators, providing live data to KeolisAmey Docklands (KAD) that will give better insights into the operational state of critical equipment and open up new possibilities for improved understanding of asset utilisation.

The agreement may signal to some, an indication of enabling London to become a smart city.


“Pay-For-Performance” Incentivisation Model


WeMaintain gives asset owners and operators an end-to-end solution for carrying out critical maintenance operations and provides data through proprietary technological solutions.

WeMaintain’s model differs from other maintenance providers in that it gives engineers and those on the ground autonomy so they can focus on customer experience.

Engineers are incentivised to deliver on agreed customer KPIs, with performance bonuses paid monthly in a “pay-for-performance” model

Commenting on the agreement, Tom Harmsworth, UK Managing Director of WeMaintain, said that the KeolisAmey Docklands contract win will see exciting innovation for the DLR that will ultimately lead to increased lift and escalator reliability:

“Once our IoT sensors are installed on all of the DLR’s 86 lifts and 30 escalators, we will be able to provide KAD with early warnings of possible equipment failure, allowing us to react and resolve an issue with speed and efficiency that wasn’t previously possible. We and KAD anticipate that once the effectiveness of our solution has been confirmed through live operations, our IoT technology will facilitate a shift to predictive maintenance.


WeMaintain team

Picture: a photograph of the WeMaintain team sitting on some stairs


Kieran Wright, Lifts and Escalators Maintenance Manager at KAD said: "KeolisAmey Docklands looks forward to working with WeMaintain UK over the next four years, as they maintain our lift and escalator fleet. WeMaintain has come across as being professional, dedicated and enthusiastic and wanting to change the way lifts and escalators are maintained away from the norm. I look forward to the step change that we can collaboratively achieve."

Picture: a photograph of a DLR train.  Image Credit: (c) Transport for London

Article written by Ella Tansley | Published 30 March 2021


Related Articles

Disruptive Technologies Named Property Tech Company Of The Year

Disruptive Technologies, the creator of the world’s smallest wireless sensors, has been named the Property Tech Company of the Year at the Global Business Tech...

 Read Full Article
Investment in Tech Will Help Landlords Save Money – And the Environment

Investment in technology will be essential to allow commercial property owners to reach UK 2050 net-zero emission goals, according to PropTech experts. The built...

 Read Full Article
Monitoring Energy Usage at Met Office HQ

Ralph James, FM & Technical Services Manager at the Met Office, explains how the latest sensor technology has allowed him to monitor the temperature and gather air...

 Read Full Article
Half of UK Employees Want Access to Workplace Virus Data

Infogrid has announced the results of a survey it conducted on what employees expectations for a healthy workplace are, as restrictions ease in England. Surveying...

 Read Full Article
Flexible and Printed Sensors – Five Applications for FMs

Research shows that innovative printed and flexible sensors can offer several benefits over their more established rigid counterparts. Technology market research...

 Read Full Article
Gothenburg Showcases Award-Winning Green Buildings

Green Gothenburg is inviting its travel-banned visitors to a virtual tour of its award-winning buildings, where the latest innovations in smart technology...

 Read Full Article
Tackling The People Challenge Through Technology

Report - CBRE and ThisWeekinFM recently lead a delegation of experts to provide a briefing on technology in workplace and real estate strategy. The breakfast briefing...

 Read Full Article
Office Occupancy Peaks as Schools Reopen

Office occupancy has reached its highest level since March 2020 in the first weeks of September. Using IoT sensors to track occupancy levels, new data released by...

 Read Full Article
WeMaintain Strikes Maintenance Deal With British Land

PropTech solution WeMaintain has struck a deal to provide maintenance solutions to the property developer, British Land.  The 12-month contract...

 Read Full Article
Pressac Partners with BLDNG.AI

Smart building sensor manufacturer Pressac Communications has added Norway PropTech company, BLDNG.AI to its portfolio of partners. The new partnership will...

 Read Full Article