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Smart Technology Comes to London Docklands Light Railway

Smart Technology Comes to London Docklands Light Railway
30 March 2021

PropTech company WeMaintain has signed a contract with KeolisAmey Docklands to supply smart maintenance solutions to all London Docklands Light Railway stations.

The four-year contract is for the provision of lift and escalator maintenance solutions to all London Docklands Light Railway (DLR) stations, covering 86 lifts and 30 escalators across the DLR network.

Additionally, WeMaintain’s proprietary IoT solution will be installed on all lifts and escalators, providing live data to KeolisAmey Docklands (KAD) that will give better insights into the operational state of critical equipment and open up new possibilities for improved understanding of asset utilisation.

The agreement may signal to some, an indication of enabling London to become a smart city.


“Pay-For-Performance” Incentivisation Model


WeMaintain gives asset owners and operators an end-to-end solution for carrying out critical maintenance operations and provides data through proprietary technological solutions.

WeMaintain’s model differs from other maintenance providers in that it gives engineers and those on the ground autonomy so they can focus on customer experience.

Engineers are incentivised to deliver on agreed customer KPIs, with performance bonuses paid monthly in a “pay-for-performance” model

Commenting on the agreement, Tom Harmsworth, UK Managing Director of WeMaintain, said that the KeolisAmey Docklands contract win will see exciting innovation for the DLR that will ultimately lead to increased lift and escalator reliability:

“Once our IoT sensors are installed on all of the DLR’s 86 lifts and 30 escalators, we will be able to provide KAD with early warnings of possible equipment failure, allowing us to react and resolve an issue with speed and efficiency that wasn’t previously possible. We and KAD anticipate that once the effectiveness of our solution has been confirmed through live operations, our IoT technology will facilitate a shift to predictive maintenance.


WeMaintain team

Picture: a photograph of the WeMaintain team sitting on some stairs


Kieran Wright, Lifts and Escalators Maintenance Manager at KAD said: "KeolisAmey Docklands looks forward to working with WeMaintain UK over the next four years, as they maintain our lift and escalator fleet. WeMaintain has come across as being professional, dedicated and enthusiastic and wanting to change the way lifts and escalators are maintained away from the norm. I look forward to the step change that we can collaboratively achieve."

Picture: a photograph of a DLR train.  Image Credit: (c) Transport for London

Article written by Ella Tansley | Published 30 March 2021


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