Sowga is an independent building services engineering company with an outstanding reputation in the market. At their beginning, Sowga focussed on mechanical & electrical projects but grew rapidly to their current full-service offering.
In response to this growth, Sowga decided to rebrand and redevelop company-wide processes to continue providing the best service for their vast and varied clientele. This saw Sowga not only embarking on a recently launched marketing campaign complete with a new website but also the replacement of the various software used to manage Sowga itself.
More than CAFM
Sowga realised that their current CAFM system was not capable of giving them the operational and financial control needed to take the business to the next level. Although their previous software had provided them with a system of job, workflow and resource management with a capable back office functionality for purchasing and quoting. Sowga needed more than just a CAFM system.
As a first step, Sowga assessed what they would need from a new system – a better way to be In control of their core services: Compliance, Projects and Maintenance. Essentially, a complete solution which could put them in control of all their field based and office-based processes in one system. That’s when they decided to ask around.
They approached several of their trusted partners to recommend a cost-effective system. One partner in particular recommended industry job management specialist simPRO.
Sowga met with simPRO and it was clear from the outset that the system had all the tools they needed. simPRO Enterprise provides complete control of Sowga’s operations, people, performance and compliance. The integrated mobile app, Connect, provides real-time visibility of their field operations including engineer locations and work statuses.
To create a full end-to-end solution, Sowga has also integrated simPRO with their accounting software, Sage, which has reduced their administration time and has removed the chance of data input error.
The reporting power of simPRO provides Sowga’s senior management Team, headed up by Aaron Guidice, with the insights needed to make informed decisions on work in hand and forthcoming opportunities.
The Customer Portal on simPRO met Sowga’s intention to exceed expectations for their customers, by providing access and transparency to the maintenance happening at their property, allowing not just Sowga but their clients to be in control also.
Aaron Guidice said: “simPRO has provided us with a solution to all our operational and financial needs, reducing administration and providing efficiencies across each of our maintenance, compliance and project service lines which allows us to deliver greater value to our clients.
“The partnership with simPRO provides us with both a competitive edge and the confidence that decisions being made using real time, accurate data. It supports our new motto ‘In Control’ and provides a strong foundation for us to provide our customers with a bespoke, proactive service they can rely on.”