The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

HSBC Cleaner Receives Thanks from British Cleaning Council

HSBC Cleaner Receives Thanks from British Cleaning Council
07 May 2021 | Updated 12 May 2021
 

A resignation note from an HSBC cleaner has led to several messages of support on social media for the nation’s cleaning staff, including a personal thanks from the British Cleaning Council.

Julie Cousins, who had reportedly worked as a cleaner for HSBC for 35 years, left a resignation note describing allegedly "aggressive and cruel" behaviour from management.

HSBC’s global FM provider is JLL, but a spokesperson from JLL confirmed that, for cleaning services, they use a subcontractor in the UK.

Cousins' note read:

"So going forward, please all of you remember - in a world when you can be anything, be kind, because you are all no better than the cleaner," she wrote.

Her son Joe then shared the note on Twitter, which attracted over 3,000 replies. Some were from other cleaners who described similar treatment, others offered words of support.

 

 

The Essential Role of Cleaners

 

Chair of the British Cleaning Council, Paul Thrupp, after reading the story, felt he had to reach out to Cousins to offer his support:

“We were disappointed to hear that this industry colleague had allegedly been shown so little respect in her workplace.

“On behalf of the BCC, I have written to this lady’s family so that we can highlight her great work and thank her on behalf of the cleaning and hygiene industry.    

“Everybody is entitled to respect at work and that includes cleaning and hygiene staff, whose essential role has never been more important than it is now. 

“Throughout the pandemic, many cleaning and hygiene personnel have continued to go to work, putting themselves at risk to protect the health and well-being of others, and our industry will continue to play a vital role as the UK recovers from COVID-19. 

“I'm pleased to say that there is much more recognition of our sector's contribution now than ever before and the days of cleaning and hygiene operatives being ‘invisible’ are behind us.”

Picture: a photograph of a vacuum cleaner on a carpet

Article written by Ella Tansley | Published 07 May 2021

Share



Related Articles

British Cleaning Council Releases 2022 Research Report

The British Cleaning Council’s annual report gathers statistics on the cleaning, hygiene and waste sector – revealing that the industry as a whole remains one...

 Read Full Article
BCC to Outline Proposals for New Cleaning Sector Apprenticeship

Cleaning and hygiene sector employers, training operatives, providers and assessment organisations are being urgently encouraged to have their say on proposals for an...

 Read Full Article
Report Shows Cleaning and Hygiene Sector is in UK's Top Ten Industries

The British Cleaning Council research report for 2021 shows that the cleaning, hygiene and waste sector is one of the UK’s top ten industries. The...

 Read Full Article
MPs’ COVID-19 Report Calls on Minimum Standards for Hygiene Infrastructure

MPs are recommending a series of measures to prepare the UK for future public health emergencies, resulting from an inquiry into the role of cleaning during the COVID-19...

 Read Full Article
British Cleaning Council Warns of Staff Shortage Crisis Ahead of Winter Flu and COVID Spike

The industry body that represents the cleaning and hygiene sector fears its workers will struggle to keep public spaces free of viruses if staff shortages...

 Read Full Article
Appreciating Cleaning Staff On i-Recognise Day

On 16 September, i-Recognise Day will celebrate the contribution of cleaning staff across the globe. The sole purpose of the day is to raise the profile of the...

 Read Full Article
Cleaning Industry Leaders Write Open Letter to Government About Sue Gray Report

The Chair of the British Cleaning Council has requested a meeting with Cabinet Secretary Simon Case to discuss the revelations of poor treatment of cleaning staff...

 Read Full Article
Sue Gray’s Report Shows ‘Poor Treatment’ Towards Cleaning and Security Staff

Senior civil servant Sue Gray’s long-awaited final report describes “multiple examples” of poor treatment of both security and cleaning staff. In the...

 Read Full Article
British Cleaning Council Joins Domestic Abuse Prevention Initiative

The British Cleaning Council is now a member of the Employers Initiative on Domestic Abuse and is encouraging other cleaning and hygiene employers to sign up. The...

 Read Full Article
Golden Service Awards Finalists Announced

Cleanology, VINCI Facilities and The Churchill Group are amongst the finalists for the Kimberly-Clark Professional’s Golden Service Awards 2022. The awards...

 Read Full Article