The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

ISS World Malware Attack

ISS Facility Services Malware Attack
18 February 2020 | Updated 24 February 2020
 

ISS, a leading provider of facility services, was the target of a malware attack, meaning all group websites are currently down.

ISS employees, including 4,000 in the UK, currently have no access to their operational systems and are also concerned about whether they will be paid correctly, a source told ThisWeekinFM.

A statement provided by the company reads as follows:

"On 17 February 2020, ISS was the target of a malware attack. As a precautionary measure and as part of our standard operating procedure, we immediately disabled access to shared IT services across our sites and countries, which ensured the isolation of the incident.
 
"The root cause has been identified and we are working with forensic experts, our hosting provider and a special external task force to gradually restore our IT systems. Certain systems have already been restored. There is no indication that any customer data has been compromised.
 
"The nature of our business is to deliver services on customer sites mainly through our people and as such we continue our service delivery to customers while implementing our business continuity plans. Our priority is to ensure limited or no disruption while we fully restore all systems.
 
"We are currently estimating when IT systems will be fully restored and are assessing any potential financial impact.
 
"Security, in all its forms, is a top priority for ISS, and we remain committed to protecting the integrity of our systems.
 
"We will provide a further update when we have significant, additional information."

"We are currently experiencing technical issues which were highlighted yesterday. Our IT department is working to rectify the problem as soon as possible."

– Martin Kjær Hansen

ISS Head of Group Investor Relations

Martin Kjær Hansen, ISS Head of Group Investor Relations, provided the following statement to ThisWeekinFM on 18 February :

"We are currently experiencing technical issues which were highlighted yesterday. Our IT department is working to rectify the problem as soon as possible."

A ThisWeekinFM source claimed that thousands of the Group's employees, including 4,000 in the UK had no access to emails. A senior ISS spokesperson denied this stating that emails were not the problem but rather ISS operational systems.

ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies with revenues in 2015 amounting to DKK 79.5 billion.

Picture: Current website error message

 

Article written by Ella Tansley | Published 18 February 2020

Share



Related Articles

ISS To Provide Soft Services At New Nightingale Hospital

The FM industry continues to step up to the challenge set by COVID-19, with ISS UK taking on the soft services contract at ExCeL exhibition centre. ISS will deliver...

 Read Full Article
ISS Update On The Impact Of Malware Crisis 

In an official company announcement, ISS World has today confirmed that they have regained control of “the vast majority” of their IT infrastructure. This...

 Read Full Article
What Can The FM Sector Learn From The ISS Malware Attack?

After breaking the news of the ISS World malware crisis, ThisWeekinFM speaks to the industry experts, to identify how FM companies can better manage cybercrime...

 Read Full Article
ISS Wins Contract with Large International Manufacturing Company

As of January 2021, ISS will provide integrated facility services for an international industry and manufacturing client. The partnership involves facilities...

 Read Full Article
BESA Update Covid Health & Safety Guidelines

The Association’s COVID-19 Panel has produced two new guidance documents providing clear and practical information about how to reduce the risk of virus...

 Read Full Article
Managing Work Stations for Safety Going Forwards

Chris Smith advises how we can manage our workspaces adhering to current guidelines by using table booking systems, making it clear and comfortable for employers and...

 Read Full Article
Gigabit Broadband Milestone Reached

The UK government has demonstrated results from intention to supply high-speed internet connectivity across the UK, with 500 million premises having access...

 Read Full Article
ISS Launches Back to Work Catering Solution

ISS Food Services has launched Simply MADE to encourage the confidence to return to workplace restaurants. The scheme is a new take on ISS’ established MADE...

 Read Full Article
HSE Annual Figures Show Drop in Work-Related Fatal Accidents

The Health and Safety Executive (HSE) has released its annual figures for the number of work-related fatalities in 2019/20. The provisional annual data for...

 Read Full Article
Introducing ThisWeekinFM's Editorial Advisory Board

Bringing together a diverse range of FM professionals, the brand new ThisWeekinFM Editorial Advisory Board will support and strengthen our content offering. Each board...

 Read Full Article