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Golden Service Awards See Key Themes Of Respect, Diversity & Wellbeing

Golden Service Awards See Key Themes Of Respect, Diversity & Wellbeing
10 March 2020

March 4 saw the biennial Golden Service Awards take place at the London Hilton on Park Lane – the awards are amongst the most sought-after accolades in the FM and cleaning industry.

The Golden Service Awards were created nearly 30 years ago by Kimberly-Clark Professional (the paper products and cleaning giant) and they remain in the company’s stewardship to this day – assisted in judging by the British Institute of Cleaning Science.

The awards provide the opportunity for FM companies, contract cleaners and in-house cleaning teams to showcase excellence and set the benchmark for exceptional standards.

The awards ceremony was introduced and chaired by Steve Jones, General Manager (UK and Ireland) of Kimberly-Clark Professional and hosted by multi award-winning comedian, comedy writer and author Dominic Holland (father to Spider-Man actor Tom).


“Congratulations to all the outstanding and worthy winners and also to our well-deserved finalists.”

–Steve Jones

General Manager (UK and Ireland), Kimberly-Clark Professional  

Golden Service Awards Venue


18 categories


Winners were presented across 18 categories - each of which saw the people who actually do the job coming up to the stage for photos and to receive the trophies.

However, as guided by Steve Jones, nobody shook hands - elbow bumping was the order of the day in view of the Coronavirus outbreak.


The following represent the UK Cleaning Industry’s finest, as recipients of a 2020 Kimberly-Clark Professional Golden Service Award:


Best Cleaned Premises, Healthcare Establishment With Fewer Than 250 Beds

Winner – Derrycourt Cleaning Specialists for Children's Health Ireland at Crumlin, Dublin


Best Cleaned Premises, Healthcare Establishment With More Than 250 Beds

Winner – ISS Facility Services – Healthcare for The Calderdale Royal Hospital, Halifax


Best Cleaned Premises, Office Areas Below 100,000 Square Feet

Winner – Momentum Support for Google Valesco, Dublin


Best Cleaned Premises, Office Areas Between 100,000-300,000 Square Feet

Winner – ABM UK for TfL, 14 Pier Walk, London


Best Cleaned Premises, Office Areas Above 300,000 Square Feet

Winner – Principle Cleaning Services in partnership with CBRE at Google UK, London


Best Cleaned Premises, Large Education Establishment

Winner – VINCI Facilities for Bradfield School, Sheffield


Best Cleaned Premises, Small Education Establishment

Winner – FES FM Ltd for Oakley Campus, Dunfermline


Best Cleaned Premises, Shopping Mall Under 1 Million Square Feet

Winner - County Square Shopping Centre, Ashford, Kent


Best Cleaned Premises, Shopping Mall Over 1 Million Square Feet

Winner – ABM UK for The Centre, Livingston


Best Cleaned Premises, Manufacturing Facilities

Winner – Andron Facilities Management for Technip FMC, Dunfermline


Best Cleaned Premises, Hospitality Award

Winner – Prime Clean Ltd for Spencer House, London


Environmental Awareness Award

Winner – Cleanology


Industry Training Award

Winner – Principle Cleaning Services - SCHOLAR


Small Cleaning Company

Joint Winners – Cleanology; Maxim Facilities Management


Best Innovation

Winner – Principle Cleaning Services and Google Drop Marking


Diversity Awareness

Winner – VINCI Facilities


Site Supervisor of the Year

Winner – Helena Costa, ABM UK, TfL, 14 Pier Walk, London


Cleaning Operative of the Year

Winner – John Watson, Momentum Support, Liffey Valley Shopping Centre, Dublin


Golden Service Awards Kimberly Clark


Unrivalled standards


Kimberly-Clark Professional's Steve Jones continued:

“This is a year of unrivalled standards for the Golden Service Awards. We have seen clear evidence of exceptional achievements and giant steps forward across the industry, including the adoption of new smarter technologies and an increasing focus on environmental responsibility.

"This reflects our overall objectives for the awards and our vision to create exceptional workplaces through raising industry standards. We are very grateful to all our sponsors and contributors, especially our new Gold Sponsor the Cleaning & Hygiene Suppliers’ Association.”




Kimberly-Clark Professional welcomed five more new sponsors for this year’s event. Joining as Silver Sponsors were Kärcher and Bunzl Cleaning & Hygiene Supplies. New Bronze sponsors Truvox International and InnuScience joined returning sponsor the British Cleaning Council.


Respect, diversity and wellbeing


Stan Atkins, chief executive officer at The British Institute of Cleaning Science (BICSc) added: 

“The quality of the entries in this edition of the Golden Service Awards was higher than ever before and while innovation and the environment lead the agenda, three other key words sum up the evolution of this industry: respect; diversity and wellbeing. respect – for cleaning operatives; diversity – in employment and opportunity; and an exciting focus on wellbeing, staff welfare, and mental health.

“It is clear from the range of entries that companies are really investing in their people and using their experience to inspire their teams through leadership with compassion and empathy. This brings huge benefits from boosting morale to employee retention.”

Picture: Awards were presented to winners across 18 categories and were attended by just under 500 professionals from small, medium and large contract cleaning and facilities management companies and in-house cleaning teams.

Article written by Brian Shillibeer | Published 10 March 2020


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