The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Harrods’ Facilities Team Achieves Paper Towel Sustainability

Harrods’ Facilities Team Achieves Paper Towel Sustainability
20 May 2022 | Updated 31 May 2022

Harrods, the Knightsbridge luxury department store, has solved one of its biggest FM challenges by diverting tonnes of its used paper hand towels from general waste.

The solution recycles all existing hand towel waste from washrooms. The used paper towels are regularly collected, compressed and processed into new paper products. 

Critically, Banner, the full-service business supplies company, was able to set up this service at no additional cost to Harrods.


Watch the Video



“I investigated a number of suppliers and it became apparent that traditional waste management companies do not accept paper hand towels with the mixed recycling, said Mick Twelves, Key Account Manager at Banner.

"Then I found RightCycle by Kimberly-Clark Professional and I knew we were onto a winner.  The result is a massive reduction in Harrods’ waste footprint, with no impact on purchase price.

“As a long-term customer, Harrods knows that it can make significant steps towards its own CSR goals through us.  We’ve become an extension of their team, and through our ability to consolidate delivery and find solutions through our reach and relationships, we’ve been able to save the business time and money while also improving its sustainability.” 


The Problem of Paper Towel Waste


According to Kimberly-Clark, almost three-quarters (73 per cent) of UK businesses say reducing the environmental impact of their hygiene products already guides their decision-making – a factor set to take on even more significance in the future.

Rebecca Morgan, Corporate Social Responsibility Manager at Harrods, says, “We’re on a path to a sustainable future and, as part of that we have some key focus areas for this year.  We’re plotting our path to Net Zero, we’re looking to substantially reduce our waste and increase our recycling rates, and we’re looking to reduce plastic from around the business.  Working with Banner and Kimberly-Clark, our facilities team identified the opportunity to recycle our paper towels into new paper products, which was an ongoing headache for Harrods.”

Picture: a photograph of some cages holding used hand towels. Image Credit: Kimberly-Clark

Article written by Ella Tansley | Published 20 May 2022


Related Articles

Kimberly-Clark Professional Showcases New Dispenser Collection

At The Cleaning Show 2023, Kimberly-Clark Professional presented its collection of high-performance and touchless washroom dispensing systems. The ICON™...

 Read Full Article
The Disgusting 'Truth' About Jet Air Dryers

Kimberly-Clark Professional - the paper towel company - has attacked the use of hand dryers again, inviting visitors to a specially convened website 'to discover The...

 Read Full Article
Waste Not, Want Not

A contract for the mobilisation of a new waste management and recycling system at McArthurGlen’s flagship designer outlet has been won by Helistrat Cheshire...

 Read Full Article
ESG Pro Appoints Full Bin as UAE and MENA Partner 

ESG Pro Limited will partner with Full Bin in the United Arab Emirates and MENA region. Full Bin, known for its waste management and recycling services, will use its...

 Read Full Article
Waste Management SaaS Platform Launches

A waste management and recycling SaaS platform designed to enhance the way businesses in the UK handle waste disposal is now live in the UK. Full Bin’s service...

 Read Full Article
First Mile Launches Return & Recycle for Workplaces

Businesses and workplaces throughout the UK can now help to power the circular economy thanks to the launch of First Mile’s Return & Recycle, a low-cost...

 Read Full Article
The Technology Helping to Create the Washrooms of the Future

In the wake of COP26 and the implementation of the government’s net-zero strategy, businesses are racing to reduce their carbon footprint. One of the main areas...

 Read Full Article
Halving Residual Waste by 2042 – A Guide for Facilities Managers

Addressing mixed waste presents some easy cost and carbon savings for facilities managers, says Dr Stephen Wise, Chief Strategic Development Officer for biotechnology...

 Read Full Article
Global Recycling Day 2022 in FM

This year's Global Recycling Day took place on 18 March and celebrated the "recycling fraternity", those who put themselves on the frontline to...

 Read Full Article
Sodexo Announces UK Food Waste Prevention

On the second annual United Nations awareness day for stopping food loss and waste this Wednesday, Sodexo has provided an update on its food waste reduction programme,...

 Read Full Article