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Harrods’ Facilities Team Achieves Paper Towel Sustainability

Harrods’ Facilities Team Achieves Paper Towel Sustainability
20 May 2022 | Updated 31 May 2022
 

Harrods, the Knightsbridge luxury department store, has solved one of its biggest FM challenges by diverting tonnes of its used paper hand towels from general waste.

The solution recycles all existing hand towel waste from washrooms. The used paper towels are regularly collected, compressed and processed into new paper products. 

Critically, Banner, the full-service business supplies company, was able to set up this service at no additional cost to Harrods.

 

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“I investigated a number of suppliers and it became apparent that traditional waste management companies do not accept paper hand towels with the mixed recycling, said Mick Twelves, Key Account Manager at Banner.

"Then I found RightCycle by Kimberly-Clark Professional and I knew we were onto a winner.  The result is a massive reduction in Harrods’ waste footprint, with no impact on purchase price.

“As a long-term customer, Harrods knows that it can make significant steps towards its own CSR goals through us.  We’ve become an extension of their team, and through our ability to consolidate delivery and find solutions through our reach and relationships, we’ve been able to save the business time and money while also improving its sustainability.” 

 

The Problem of Paper Towel Waste

 

According to Kimberly-Clark, almost three-quarters (73 per cent) of UK businesses say reducing the environmental impact of their hygiene products already guides their decision-making – a factor set to take on even more significance in the future.

Rebecca Morgan, Corporate Social Responsibility Manager at Harrods, says, “We’re on a path to a sustainable future and, as part of that we have some key focus areas for this year.  We’re plotting our path to Net Zero, we’re looking to substantially reduce our waste and increase our recycling rates, and we’re looking to reduce plastic from around the business.  Working with Banner and Kimberly-Clark, our facilities team identified the opportunity to recycle our paper towels into new paper products, which was an ongoing headache for Harrods.”

Picture: a photograph of some cages holding used hand towels. Image Credit: Kimberly-Clark

Article written by Ella Tansley | Published 20 May 2022

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