IWFM Launches Information Management Guide 

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11 November 2025

A new guide to help facilities management professionals strengthen their information management practices has been launched by IWFM.

The guidance provides a framework for how FMs, asset owners, service providers, investors, insurers, policymakers and regulators should approach information management.

Authored by Chair of the Institute of Workplace and Facilities Management (IWFM) Technology Special Interest Group Gordon Mitchell, the document seeks to treat “information not as a by-product but as a managed, lifecycle asset.”

He said: “FM is now expected to deliver net-zero, safety, resilience and great workplaces - often all at once and usually with less budget and more scrutiny. What’s missing is trusted, structured information.

“Too often, our data is fragmented, outdated or simply not believed. That erodes confidence and quietly bleeds value out of the system. The new Good Practice Guide responds to that reality.”

The guide introduces a Five-Layer Model for embedding structured, trustworthy and outcome-focused information practices. 

The project is part of the wider Information Management Initiative (IMI), of which IWFM is a signatory. This aims to produce a sector-wide information management directive for the built and managed environment sector.

IWFM’s Director of External Affairs, Insight and Impact, Jenny Thomas, said: “Too often, critical information is generated long before handover to WFM teams, yet its structure defines operational performance for decades. Early decisions ripple into bigger effects and costs down the line.

“Our lifecycle-spanning guide is an essential tool for aligning people, processes and data across silos, creating a continuous thread of value.

“It is so much more than a technical reference. It empowers professionals to lead change, demonstrate value and build workplaces that are resilient and sustainable. It’s a future-proof call to action – a roadmap to WFM’s future value.”

Picture: a photograph of a piece of paper with a bar chart and a pie chart on it. Image Credit: Unsplash

Article written by Ella Tansley | Published 11 November 2025

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