MRI Software Launches Tool to Address Anti-Social Behaviour in Social Housing

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• MRI Software Launches Tool to Address Anti-Social Behaviour in Social Housing

07 March 2023

A cloud-based reporting tool that will allow social housing teams to report, manage and monitor cases of anti-social behaviour and domestic abuse has been launched by MRI Software.

The Domestic Abuse Act 2021 (DAA) requires the social housing sector to update internal policies and adopt new processes to recognise, identify, and address domestic abuse. MRI Safer Communities will allow residents and officers to record incidents, as well as actions and interventions taken to support victims and deal with perpetrators.

Residents can report incidents, provide evidence, and track case progress themselves, and officers can use it to manage complaints, requests for service, investigations, enforcements, prosecutions, and reporting. The DA solution provides the tools they need to manage everything from crisis calls and hotline services, to intake and assessments, safety planning, MARAC (Multi Agency Risk Assessment Conference) meetings, accommodation placements and follow-up support.

The tool includes “What3Words” integration, an audio transcription tool and a range of editable email and letter templates.

Social Housing Sector Under Increased Scrutiny

Dr. Kelly Henderson, CIHCM, Managing Director and Founder of Addressing Domestic Abuse, says: “One of the features I particularly like is the transcription tool. Having tools like this to use whilst on the move is really important for effective case management.”

Deborah Matthews, VP Product Management at MRI Software added: “Resident safety is a core priority for all social housing organisations. Enabling residents and officers to report and monitor ASB and DA cases at any time, and from anywhere, is hugely beneficial for everyone involved.

“MRI Safer Communities makes the whole case management process more straightforward and transparent at a time when many social housing organisations have found themselves stretched in the wake of a sharp increase in reports of ASB and DA incidents impacted by the recent pandemic and ongoing cost of living crisis.

"This, combined with the introduction of the Domestic Abuse Act 2021 (DAA) and increased regulatory scrutiny, has put a strain on the sector’s resources in responding to and managing reports effectively.”

Picture: a photograph of two people drinking from mugs across a table from one another. Their faces cannot be seen as the image is zoomed in on their hands.. Image Credit: Unsplash

Article written by Ella Tansley | Published 07 March 2023

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