The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

MRI Software Launches Tool to Address Anti-Social Behaviour in Social Housing

MRI Software Launches Tool to Address Anti-Social Behaviour in Social Housing
07 March 2023

A cloud-based reporting tool that will allow social housing teams to report, manage and monitor cases of anti-social behaviour and domestic abuse has been launched by MRI Software.

The Domestic Abuse Act 2021 (DAA) requires the social housing sector to update internal policies and adopt new processes to recognise, identify, and address domestic abuse. MRI Safer Communities will allow residents and officers to record incidents, as well as actions and interventions taken to support victims and deal with perpetrators.

Residents can report incidents, provide evidence, and track case progress themselves, and officers can use it to manage complaints, requests for service, investigations, enforcements, prosecutions, and reporting. The DA solution provides the tools they need to manage everything from crisis calls and hotline services, to intake and assessments, safety planning, MARAC (Multi Agency Risk Assessment Conference) meetings, accommodation placements and follow-up support.

The tool includes “What3Words” integration, an audio transcription tool and a range of editable email and letter templates.


Social Housing Sector Under Increased Scrutiny


Dr. Kelly Henderson, CIHCM, Managing Director and Founder of Addressing Domestic Abuse, says: “One of the features I particularly like is the transcription tool. Having tools like this to use whilst on the move is really important for effective case management.”

Deborah Matthews, VP Product Management at MRI Software added: “Resident safety is a core priority for all social housing organisations. Enabling residents and officers to report and monitor ASB and DA cases at any time, and from anywhere, is hugely beneficial for everyone involved.

“MRI Safer Communities makes the whole case management process more straightforward and transparent at a time when many social housing organisations have found themselves stretched in the wake of a sharp increase in reports of ASB and DA incidents impacted by the recent pandemic and ongoing cost of living crisis.

"This, combined with the introduction of the Domestic Abuse Act 2021 (DAA) and increased regulatory scrutiny, has put a strain on the sector’s resources in responding to and managing reports effectively.”

Picture: a photograph of two people drinking from mugs across a table from one another. Their faces cannot be seen as the image is zoomed in on their hands.. Image Credit: Unsplash

Article written by Ella Tansley | Published 07 March 2023


Related Articles

The Employers’ Initiative on Domestic Abuse to Speak at The Cleaning Show

Ayesha Fordham, Membership and Partnerships Manager at the Employers’ Initiative on Domestic Abuse and Natalie Curtis, Regional HSE Advisor at Balfour Beatty will...

 Read Full Article
MRI Software Completes PropTech Group Acquisition

MRI Software has completed its $93.4 million stock acquisition of PropTech Group. The deal has secured approval from the Australian Competition and Consumer...

 Read Full Article
Pareto Signs Up to 7 New Social Value Initiatives

Workspace services provider Pareto FM has signed seven new pledges, including the Employers Domestic Abuse Covenant and the Armed Forces Covenant. Rachel McEntee,...

 Read Full Article
Spotlight Interview – James Massey | MRI Software

MRI Software is a global name in real estate technology. We spoke to James Massey, Managing Director of Facilities Management for MRI Software, about his career so far,...

 Read Full Article
The Impact of the Cost of Living Crisis for Survivors of Abuse – How Can Employers Help?

Ayesha from The Employers' Initiative on Domestic Abuse outlines how employers can provide extra support to those at risk of experiencing domestic abuse during the...

 Read Full Article
Churchill Signs Care Leavers Covenant and Employers Domestic Abuse Covenant  

Churchill Services has signed the Care Leavers Covenant and the Employers Domestic Abuse Covenant. The CLC and EDAC are two of three covenants introduced by the UK...

 Read Full Article
Where is the Full Asbestos Strategy?

The British Occupational Hygiene Society (BOHS), a leading scientific charity and the Chartered Society for Worker Health Protection, together with the Faculty of...

 Read Full Article
Maintenance in Women’s Refuges – A Call for Female Contractors

Stephanie Rampton, who owns a fire risk assessment company, is creating a database of female FM contractors to work on maintenance jobs in women’s refuges. After...

 Read Full Article
British Cleaning Council Joins Domestic Abuse Prevention Initiative

The British Cleaning Council is now a member of the Employers Initiative on Domestic Abuse and is encouraging other cleaning and hygiene employers to sign up. The...

 Read Full Article
Morgan Sindall Launches Machine Learning Software for Maintenance Insights

Morgan Sindall Property Services is to use a machine learning platform to provide social housing landlords and tenants with real-time insights to help them ensure...

 Read Full Article