The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

phs Group Wins Six Awards for Pandemic Support

24 December 2021
 

phs Group has been recognised through a series of high-profile award wins for its Welsh team’s resourceful response to supporting customers throughout the pandemic.

Last month Customer Experience Lead John Hall was jointly crowned Support Person of the Year at the 2021 Welsh Contact Centre Awards. John was nominated for the award by his peers in recognition of being an outstanding role model, enthusiastic ambassador and problem solver, as well as the driving force behind two of phs’s service-improving projects.

As the volume of daily calls and email enquiries from customers grew by 12 per cent during COVID-19, John used his expert knowledge of the business and strong internal relationships to overcome the pandemic challenges and further improve the team’s performance.

Despite the increased pressures, John devised new ways to ensure phs could continue delivering its trademark great service by supporting customers in a timely and efficient manner during peak periods, all without increasing headcount.

 

COVID-19 Response Campaigns

 

phs Group also won a trio of golds at the CIPR PRide Cymru Awards for its COVID-19 response campaigns. As the UK’s leading regional PR awards, the judges singled out phs Group’s communications response to the global crisis in three key categories; Best Corporate and Business Communications Campaign, Best Use of Media Relations and Best COVID Response. 

Working with Magic Wand PR, phs swiftly established itself as a trusted voice and industry expert during a turbulent time. Judges were impressed by the company’s ability to put “PR at the heart of delivering organisational goals” as well as its innovative use of consumer research and scientific data, which allowed the facilities service provider to become “a valuable regional partner” while helping organisations understand the practical steps needed to become COVID-safe. 

In response to being declared one of the stars of the Welsh Contact Centre Industry, John Hall said: “Despite having worked for phs for 15 years, the last two have been a transformational journey. This period has seen me develop my new role to ensure we deliver the best service to our customers, introduce new ways to measure our performance and work with my team to support customers during one of the most challenging periods.

“To be recognised by the industry as well as my colleagues means so much. However, I’m lucky to work with amazing colleagues who are dedicated to maintaining our service levels and exceeding customer expectations, so this award really is recognition of our collective achievements.” 

The awards follow a further two awards that were won at the Chartered Institute of Marketing Awards earlier in the year. 

Matt Brabin, Chief Executive Officer of phs Group, said: “These awards demonstrate how phs has successfully used our in-house expertise to support customers when they needed us most over the last 18 months, and I’m extremely proud of all our teams for going the extra mile throughout the pandemic.”

Picture: a graphic showing a yellow rosette on a blue background 

Article written by Ella Tansley | Published 24 December 2021

Share



Related Articles

Sodexo’s Head of Health & Safety Named COVID Workplace Champion

April Harvey from Sodexo has been recognised for her role as health, safety and risk lead in the mobilisation of the first COVID quarantine facility and COVID-19 test...

 Read Full Article
Sodexo Employees Recognised with National Award

Almost 6,000 Sodexo employees have received a British Citizen Award in recognition of their efforts in the workplace during the COVID-19 pandemic. The British Citizen...

 Read Full Article
Sodexo Wins the International Facility Management Association 2020 Innovation Award

Sodexo has won the Innovation Award at the 2020 International Facility Management Association Awards. The accolade was presented to Sodexo for its outstanding...

 Read Full Article
CIBSE Creates COVID-19 Achievement Award

A new award recognising the work undertaken by building services professionals and the wider supply chain to combat the effects of COVID-19 has been set up by...

 Read Full Article
CIBSE Young Engineers Awards Shortlist Revealed

The Chartered Institution of Building Services Engineers has released its shortlist for the CIBSE Young Engineers Awards 2023. Taking place on 12 October at...

 Read Full Article
Royal Surrey County Hospital Awarded First NHS Exemplar Status for Portering Services

Royal Surrey County Hospital and its partner Medirest have been awarded the first NHS “Exemplar” status for outstanding portering services, which has only...

 Read Full Article
BICSc 2023 Awards Finalists Announced

The shortlist of successful finalists for the annual British Institute of Cleaning Science awards has been announced. The industry accolades reward the outstanding...

 Read Full Article
RIBA Launches Award for Best Reuse of Buildings

The Royal Institute of British Architects has created a new award to celebrate buildings that have been reused or retrofitted. Four buildings have been shortlisted for...

 Read Full Article
Scottish Government FM Contract Highly Commended at NEC Awards

SPACE FM Consultancy Services has been highly commended for its work providing FM support across the Scottish government’s estate. SPACE FM Consultancy Services,...

 Read Full Article
Entries for CIBSE Building Performance Awards 2024 Open

The CIBSE Building Performance Awards, which rewards excellence in the building services sector, is now open for entries. The awards focus on measured building...

 Read Full Article