The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Greg Mace Appointed as Riverstone’s Chief Experience Officer

Greg Mace Appointed as Riverstone’s Chief Experience Officer
21 October 2021

Riverstone, a developer offering London living to over 65s, has announced the appointment of Greg Mace as its new Chief Experience Officer.

Greg will have responsibility for bringing to life the resident experience through our operations at Riverstone’s first two locations in Kensington and Fulham, and the exciting new developments in the pipeline. 

Riverstone is dedicated to creating engaging and fulfilling environments, where the very best modern amenities and five-star hospitality services are offered. Each residence offers wide-ranging amenities including landscaped gardens, a spa, swimming pool, restaurant and bar open to the public, cinema, club room and 24-hour concierge services.

Greg’s early career was in luxury hotels where he worked for Hilton in Canada and Hong Kong, and in London at The Connaught and The Dorchester before a move to the corporate world working for investment bank Merrill Lynch as Facilities Manager.


“I am incredibly excited about the Riverstone vision of creating luxury retirement communities in prime London locations."

–Greg Mace

Chief Experience Officer, Riverstone


Over the last 18 years, Greg has launched and run the two market-leading companies providing front of house and concierge services to a large number of the UK's most high-profile businesses. His most recent company, Rapport Guest Services which he founded in 2012, has been recognised with many of the hospitality industry’s major awards as well as being recognised as one of the Sunday Times Top 100 Companies to work for.

Greg Mace, Chief Experience Officer at Riverstone, comments: “I am incredibly excited about the Riverstone vision of creating luxury retirement communities in prime London locations. As Chief Experience Officer, my role is focused on creating exceptional experiences for our residents. Using the experience gained over the last 30 years in the hospitality industry will enable me to build a new resident experience team to deliver this dream and build a culture and ethos that sees Riverstone recognised as a great place to work.”

Jason Leek, Chief Executive Officer at Riverstone, said: “I have worked with Greg before and have seen first-hand his ability to build a high-touch service proposition and to do so by building outstanding teams with a strong culture.  I am very confident Greg will add real value to the Riverstone business and we look forward to seeing him deliver on our ambitions for our new residences when they open next year.”

"Our priority is making sure our residents have the best possible experience in their new Riverstone apartment which is why we are taking such a proactive approach in ensuring each of our amenities and communal spaces are of the highest quality and we are assembling a world-class team to deliver this.”

Picture: a photograph of Greg Mace

Article written by Ella Tansley | Published 21 October 2021


Related Articles

Liverpool Shopping Centre Installs ‘Digital Human’ as Part of Guest Services Team

“Liv”, an AI-enabled “digital human”, is now part of Liverpool ONE shopping centre’s front-of-house customer service offering. As part of...

 Read Full Article
Reception Services Contract at The Gherkin Won by Bennett Hay

Bennett Hay has won a three-year contract to supply reception services at the iconic Gherkin building, 30 St Mary Axe. Bennett Hay, who provides bespoke hospitality...

 Read Full Article
In Pictures – Shell’s First EV Charging Hub in the UK

Shell Fulham features nine high-powered, ultra-rapid 175kW charge points which can charge most vehicles within ten minutes. A global pilot, this is the first time the...

 Read Full Article
Should You Digitise Your Visitor Management?

Research shows that two-thirds of businesses have not yet digitised their visitor management, so what are the barriers? Businesses and employees have shown resilience...

 Read Full Article
Rapport Appoints New MD as Greg Mace Steps Down

Dirk Talsma is to be the new Managing Director at Rapport Guest Services when Greg Mace steps down at the end of July. Talsma attended one of Europe’s most...

 Read Full Article
Rapport Named Runner Up in Sunday Times Best Companies List

Rapport Guest Services has been named Runner Up in Sunday Times' UK’s 100 Best Large Companies to Work For 2021 List. Having been placed...

 Read Full Article
Midlands Entrepreneurs Launch Smart Entrance Technology Solution

Three Midlands entrepreneurs have joined together to launch a new venture – Strand Technologies – producing technology-based...

 Read Full Article
Portico Wins Guest Services Contract at 125 Old Broad Street

Portico has been selected to provide guest services at 125 Old Broad Street, winning the contract from the incumbent that had been in place for more than eight...

 Read Full Article
Virtual Receptionists and Monitoring Air Quality – Zoom’s Smart Updates

Zoom has recently launched a selection of new features, to support hybrid workforces and help businesses re-enter the office safely. Video calling has been a lifeline...

 Read Full Article
Security Trends Report Predicts Industry’s Role in COVID Risk Management

STANLEY Security’s annual report reveals a key trend for the security industry will be mitigating health and safety risks, a direct response to the COVID-19...

 Read Full Article