Rapport Appoints New MD as Greg Mace Steps Down

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17 June 2021

Dirk Talsma is to be the new Managing Director at Rapport Guest Services when Greg Mace steps down at the end of July.

Talsma attended one of Europe’s most prestigious hotel schools and went on to graduate from Leeds Metropolitan University with a degree in Hospitality and Business Management and in 2019 completed an Executive MBA programme at The University of Surrey with Distinction.

His early career included spells in the UK hotel industry including the Royal Lancaster, London and Sopwell House, Hertfordshire. He then moved into a Regional Manager role for a collection of private Country Estates before joining Rapport as Head of Operations in 2015.

Commenting on the new appointment Matthew Thomas, Managing Director, RA Group said: “Greg leaves behind a fantastic legacy, having set up and run the business over the past 10 years. He has grown Rapport into the successful front of house and guest services market leading proposition it is now, which has also seen it expand into other countries. Rapport’s people and customer centred focus has received a number of high-profile industry accolades, which is a great testament to the commitment, engagement and hard work of Greg and his team. We wish Greg all the very best for the future. 

“I am delighted to appoint Dirk Talsma as Managing Director for Rapport moving forward. Dirk is currently Director of Strategy and Business Operations and has been an integral part of the Rapport business for the past five years. He brings great passion and expertise to the role and I have no doubt will continue to deliver the exceptional service to clients and customers that Rapport has become renowned for”.

Mace to Leave Rapport After Ten Years

Greg Mace commented: “After ten amazing years, I have decided now is the right time for me to pursue other opportunities. I am hugely proud of Rapport and what we have achieved. The highlight has been working with so many brilliant Rapport Ambassadors, as we have grown the business together from small beginnings to where it is today, with an outstanding client portfolio. With the support of Compass, we have also expanded Rapport into new countries and continents which has been exciting. I know Dirk will do a great job and I will be staying in touch with the business and look forward to seeing its future progression”.

Picture: a photograph of the Rapport team celebrating their "UK’s 100 Best Large Companies to Work For 2021" win

Commenting on his appointment Dirk Talsma said: “I am looking forward to leading Rapport, following what has been a really challenging time for our teams and clients. Throughout the pandemic we have focused on our ambassador’s wellbeing and supporting our clients and as lockdown restrictions ease, I am looking forward to welcoming clients and their employees back to their workplaces. Creating meaningful and memorable experiences has never been more important.

"We are also working on a number of exciting projects that will even further enhance our client proposition, promote our ambassador’s wellbeing and will cement our position as market leader. I feel exceptionally privileged to have been under Greg’s mentorship over the last five years and will continue to build on the legacy that he leaves behind”.

Recently Rapport has been recognised with second place on the prestigious "UK’s 100 Best Large Companies to Work For 2021" list and as one of The Caterer magazine’s "30 Best Places to work in Hospitality 2021".

Picture: a photograph of Dirk Talsma

Article written by Ella Tansley | Published 17 June 2021

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