Pareto FM Retains London and Whipsnade Zoo Contract

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06 May 2025

The Zoological Society of London has renewed its hard FM contract with Pareto FM.

The renewal marks an eight-year relationship between Pareto and the Zoological Society of London (ZSL), which runs London and Whipsnade Zoos.

The contract will see the Pareto team implement a new enhanced service delivery model to enhance operational efficiency and improve responsiveness. New team members will be employed on the contact, and a new apprenticeship will be introduced.

ZSL is a registered conservation charity which has maintained and run London Zoo since 1826 and Whipsnade Zoo since 1963. 

James Clarke, CEO of Pareto FM, said: “We are delighted to continue our partnership with ZSL. Over the years, we have developed a deep understanding of their operational needs, and we are committed to supporting them with innovative, high-quality solutions. This renewed contract represents a shared vision of excellence, sustainability, and continuous improvement. We look forward to the next phase of our journey together.”

Robin Fitzgerald Head of Facilities and Estates at ZSL added: “Pareto has been a valued partner over the past eight years, and we are delighted to continue our collaboration. Their consistent service and adaptable approach has been instrumental in ensuring the smooth operation of our facilities. We are particularly excited about the new initiatives that will further enhance our visitor experience and support our mission.” 

Picture: a photograph of a giraffe standing next to an open door. Image Credit: © ZSL London Zoo

Article written by Ella Tansley | Published 06 May 2025

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