Amulet Retains Security Contract With Avanti West Coast

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16 December 2025

Security services provider Amulet is building on its long-term partnership with Avanti West Coast with a contract renewal.

Amulet has supported Avanti West Coast’s safeguarding strategy by deploying specially accredited Safer Travel Officers since 2022. 37 Amulet employees will now assist with an updated “Travel Safe” strategy, including two supervisors and a contract manager. 

This includes the introduction of a new role, the Safer Response Officer, who will lead an assault reduction plan.

Earlier in 2025, Amulet officers Marie Jones and Jenny McArthur were highly commended for the Unsung Hero award at the Railway Children’s Safeguarding Champions event, for supporting a vulnerable young person who was identified as being potentially at risk while travelling on the network. They also won an internal Amulet award for the same reason. 

Natalie Richbell-Beer, Avanti West Coast Safeguarding and Crime Manager, said: “We've seen excellent results from our partnership with Amulet over the past three years. Their expertise in safeguarding and commitment to continuous improvement has transformed how we protect passengers across our network, and we're confident that the Travel Safe initiative will be a positive next step in our safeguarding strategy.”

Kieran Mackie, Managing Director of Amulet, added: “We are proud to build on our successful partnership with Avanti West Coast. The investment of the Travel Safe team will provide additional support to customers through visible and expert safeguarding. Customer perception of safety is critical at times like this, and the Travel Safe team will provide exactly that.”

Picture: a photograph of two Amulet employees standing on a railway station platform. Image Credit: Amulet

Article written by Ella Tansley | Published 16 December 2025

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