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Dining Out On LV

One of LV=’s two head office buildings in Bournemouth.
12 December 2019 | Updated 13 December 2019

The sales team at one FM company will be dining out on the story of their latest contract win - LV=, the largest friendly society in the UK, which has chosen Incentive FM to look after its five location UK portfolio.

The move is to ensure the buildings in the portfolio are clean, secure and run without a hitch. The three year contract (with options to extend up to two further years), requires Incentive FM to provide a what is described as a total facilities management solution.

Incentive FM will be responsible for all cleaning, 24/7 security, maintenance, reception, space planning and window cleaning at sites in Hitchin, Exeter, Cardiff and London in addition to LV=’s two head office buildings in Bournemouth. Other services such as pest control, washroom consumables and feminine hygiene are also part of the remit.

The operation will be supported by Incentive’s 24/7 CAFM help-desk solution which will facilitate real time reporting across the portfolio.



A team of approximately 50 staff will transfer via TUPE alongside a dedicated account manager.



Steve Carr, Head of Property and Facilities at LV=, said: “We went out to tender looking for a partnership to ensure that our people can benefit from a well run workplace, from a company that will actively engage with them and deliver a positive difference to their working day.“

LV= is an insurance, investment and pensions provider employing 1,700. The friendly society has 1.28 million customers of which 1.25 million are members.

Picture: One of LV=’s two head office buildings in Bournemouth.

Article written by Brian Shillibeer | Published 12 December 2019


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