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Saturday, 4 July

IWFM Awards - Winners Announced

Picture: The winner of The Team Of The Year sponsored by PTSG.

Monday October 14 saw the winners of the IWFM Awards 2019 announced at the Grosvenor House Hotel in London's swanky Mayfair at a glittering evening hosted by star comedian Hugh Dennis. We have all the winners.

Awards were presented in thirteen categories across the themes of People, Innovation and Impact.

The winners were:



This category sought to recognise those making a difference to not only the workplace and facilities management profession but also wider society in the areas of customer experience, the environment, organisational performance and social value.


Impact on Customer Experience

Winner - Savills RISE, Savills UK.


Impact on Organisational Performance

Winner - Transformation of Facilities Operations at Rolls-Royce, Rolls-Royce and Mitie.


Impact on Society and Social Value

Winner - Creating Profit for a Purpose, Eric Wright FM.


Impact on the Environment

Winner - Project Ceres Plastics Reduction, ISS with a Big Four Professional Services Firm.



Recognising cutting-edge developments in facilities management and the benefits they bring.


Innovation in People Development and Empowerment

Winner - Empowering People through ENGAGE, Interserve and E.ON UK.


Innovation in Products and/or Services

Winner -The IMPACT progamme, OCS Group UK.


Innovation in Supplier Relationships

Winner - Property Team, Direct Line Group.


Innovation in Technology and Systems

Winner - Waterless Urinal Technology, WhiffAway Group.



The individuals, teams and organisations who invest in their people.


Team of the Year

Winner - AstraZeneca Macclesfield Campus FM Team.


Newcomer of the Year

Winner - Maddie Hayes, Mace Macro.


Manager of the Year

Winner - Fiona Stewart, Student Living by Sodexo.


Leader of the Year

Winner - Chris Kenneally, CEO, Cordant Group


Profound Impact

Winner - Samantha West


The IWFM Awards 2020 will open for entries in January. To register your interest email


Picture: The winner of The Team Of The Year sponsored by PTSG.


Impact on Customer Experience - Runners-up

  • FM Helpdesk Transformation, NHS Property Services.

  • The customer experience partnership, ENGIE and Biffa.

  • Customer Service Program, Emaar Asset Management.


Impact on Organisational Performance - - Runners-up

  • EDGE, Heathrow Airport.

  • Improving employee satisfaction and office design through the introduction of height-adjustable desks, Skyscanner - Edinburgh.

  • Transforming a national broadcaster in Scotland, Interserve and the BBC.

  • Impact on Organisational Performance, Standard Chartered Bank, Mace Macro and Leesman.


Impact on Society and Social Value - Runners-up

  • Sodexo Public Service Pledge, Sodexo.

  • Junior Engineering Engagement Programme, ABM UK.

  • A best practice social value framework for lasting legacies for communities, VINCI Facilities.


Impact on the Environment - Runners-up

  • Fuel switch: Moving from coal to turmeric and chilli, GSH India and Kaleesuwari.

  • ISO 50001, An Garda Síochána.

  • Future proofing FM at Regent Street and St James, Demand Logic with JLL (RSMD) and BNP Paribas Real Estate.


Innovation in People Development & Empowerment - Runners-up

  • Building Your Leadership Signature Development Programme, Bouygues Energies and Services UK.

  • EDGE, Heathrow Airport.

  • CARES, Sodexo.


Innovation in Products and/or Processes - Runners-up

  • Property/Workplace Integrator, Sodexo.

  • Evidencing compliance on-site via the 'Customer check in check out' app, VINCI Facilities.


Innovation in Supplier Relationships - Runners-up

  • Together Stronger Partnership, AstraZeneca and Sodexo.

  • Heathrow Engineering & Asset Management - Supplier Relationships, Heathrow Airport.


Innovation in Technology and Systems - Runners-up

  • My Day - Workplace Experience App, EY and ISS.

  • Delivering world-class VIP visitor experiences, Gregory Blondeau.

  • Enterprise Control System, Sainsbury's .

  • 'Customer check in check out’ app, VINCI Facilities


Team of the Year - Runners-up

  • Lantei

  • Leading the Way: Churchill North East & Yorkshire.

  • Engineering & Asset Management Facilities Team, Heathrow Airport.

  • The Performance and Digital Team, VINCI Facilities.

  • 1Team, Vodafone and Mitie.


Newcomer of the Year - Runners-up

  • Aimilia Marnerou, ENGIE.

  • Jonathan Hill, ENGIE.


Manager of the Year - Runners-up

  • Gaetano D'Altrui, CNCP soc. coop. Facility Management Rome, Italy.

  • Eng.Vazeer Husain, Adeeb Group, UAE.


Exceptional entries

IWFM Awards Chair of Judges, Steve Gladwin, said: "This year's roster of finalists for the IWFM Awards is exceptional.  When market conditions are tough it's easy to dismiss celebrations as trivial and overlook the chance to stand among peers and recognise all the achievements made by teams and by organisations throughout the year. It’s at occasions like our Awards and the afterglow that follows, that we recognise some of the best work happening right now in our profession."

Picture: Hugh Dennis made his name as one half of comedy double act Punt & Dennis. They still appear together on Radio 4’s The Now Show, whilst Dennis is also a team captain on Mock The Week and starred in Outnumbered - the wonderfully inventive semi-improvised BBC sitcom.

Article written by Brian Shillibeer


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