The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Free School Meals Contractor Accused of Profiteering 

Free School Meals Contractor Accused of Profiteering 
12 January 2021 | Updated 14 January 2021

Chartwells, the education catering arm of Compass Group, has been hit with accusations of profiteering after images of free school meals packages have been shared on social media.

Shared on Twitter on Monday evening (11 Jan 2021), a parent has described the school meal provision as “utterly shameful profiteering”. 

The tweet shows a photograph of the meal allegedly provided by Chartwells, alongside what the user considers to be a true representation of £30 of food. The Department for Education has tweeted that they are looking into the matter.

The food parcels are to replace the usual £30 vouchers given to parents, to last for ten days.

Footballer and campaigner Marcus Rashford, who originally spearheaded the free school meals campaign during school closures, has also questioned the value of the food packages provided, tweeting: “If families are entitled to £30 worth of food, why is there [sic] delivery only equating to just over £5?! 1 child or 3, this what they are receiving? Unacceptable”.


"The Quantity Has Fallen Short in This Instance"


ThisWeekinFM has reached out to Compass Group for comment, and a spokesperson has confirmed that where food parcels have not met their "usual high standards", refunds will be given.

They also will be contacting every school to understand where any shortages may have occurred. Additionally, from Monday 15 January, Chartwells will be ensuring that packages reflect the additional £3.50 funding allocation communicated by the government, and that "every penny goes into the provision of the food".

The following statement was provided:

"We have had time to investigate the picture circulated on Twitter. For clarity this shows five days of free school lunches (not ten days) and the charge for food, packing and distribution was actually £10.50 and not £30 as suggested. However, in our efforts to provide thousands of food parcels a week at extremely short notice we are very sorry the quantity has fallen short in this instance.

"Our ten-day hampers typically include a wide variety of nutritious food items to support the provision of lunches for children*

"We are further enhancing our food parcels following the Department for Education’s additional allowance of £3.50 per week per child in line with nutritional guidelines, in addition, we welcome the DofE procurement notice for schools issued today."

The spokesperson also noted that "not all images circulating on digital media are related to Chartwells"


Marcus Rashford Child Poverty Task Force


Chartwells is the world’s largest food contract service company, and has over 10,000 employees working in more than 3,000 schools.

It’s also a member of the Marcus Rashford Child Poverty task force, and it sent out 9,000 hampers of food during school holidays, for those entitled to free school meals. 

Compass Group reported a “return to profitability” in Q4 of 2020, after £4.6 billion of turnover was lost compared to 2019, with operating profit is a third of what it was the year before, according to the Foodservice Equipment Journal.


Formal Apology from Compass Group Boss


MD of Compass Group UK, Robin Mills, issued an official statement apologising for the mistake on Thursday 14 January, in which he admitted that “the quality and quantity” of the produce in the images on Twitter fell short of their usual standards.


Picture: a photograph showing some lunchboxes, with clingfilmed wraps and tomatoes inside

Article written by Ella Tansley | Published 12 January 2021


Related Articles

Chartwells Boss Apologises For Free School Meal Mistake

The Managing Director of Compass Group has apologised for the lack of quality in the free school meals provided by its catering company Chartwells this...

 Read Full Article
Compass Group Awards Cleaner £10,000 for “Be A Star” Award

Jackie Kennedy, a cleaner who works for FM company 14forty, has won a £10,000 prize for her charity work. Jackie started collecting loose change she found while...

 Read Full Article
Apprenticeships in FM – What’s Available?

As new research suggests ambitious job creation targets in the green and clean sector could transform prospects for young people - what apprenticeship opportunities are...

 Read Full Article
Editorial Review | Free School Meals Supplier Controversy and Ethical Business Values

Join ThisWeekinFM's Editorial Team for their first monthly review of 2021. Daisy, Bailey and Ella discuss the free school meals supplier controversy,...

 Read Full Article
Chartwells Launches Partnership with Dame Kelly Holmes Trust

Chartwells, Compass Group UK & Ireland’s specialist provider of catering to the education sector, has announced a charity partnership with the Dame Kelly Holmes...

 Read Full Article
Andy Donnell Joins CoSourced Group

Andy Donnell, former MD at Westway and ABM, has returned to the facilities management industry after six years in semi-retirement. Andy is now the Non-executive...

 Read Full Article
Cleanology Prepares for Fourth Annual Hygiene Bank Fundraiser

After raising over £78,000 for The Hygiene Bank in its first three years, the Cleanology Hygiene Bank Charity Evening is returning for 2024. Held at Old Park...

 Read Full Article
Compass Group Finalises Deal to Acquire CH&CO

Compass Group UK & Ireland has completed the deal to acquire the catering company, CH&CO.  As part of the deal, catering brands Gather & Gather,...

 Read Full Article
Levy Extends Partnership With Sheffield United Football Club

Catering and hospitality company Levy UK + Ireland has extended its partnership with Sheffield United Football Club with a ten-year catering contract. Levy will...

 Read Full Article
Compass Group Agrees to Acquire CH&CO

Compass Group UK & Ireland has proposed to acquire the food business CH&CO. The deal is for an initial enterprise value of £475 million, with the...

 Read Full Article