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Win For City, Dictating & Docs Go Green, Cloud Award & Ward Award

Royal Hospital Chelsea
11 April 2018 | Updated 13 April 2018

The full FM Digest features catering and doc management contract wins; employee motivation; and gender pay gap reporting PLUS seven stories more.


Manchester & City Beatings

Bartlett Mitchell has beaten all-comers in a race for three major new contracts. The wins, with Freshfields, White & Case and Man Group all run across three to five-year terms and will see the caterer provide services ranging from client lounges and cafés to high-end hospitality.

All contract awards were part of a competitive tender process, with Bartlett Mitchell specifically being commended for its sustainable supply chain, its focus on local sourcing and its strong emphasis on broader corporate, social, and environmental responsibility activity.

The Freshfields contact sees BM providing café, hospitality and free issue services for the company’s 550 employees at its newly built Manchester offices.

Both White & Case and Man Group contracts are based in the City of London. BM will provide restaurant, café and hospitality services for both clients, along with a newly-designed client lounge at White & Case.

It will employ approximately 63 people as part of the contracts.

Ian Thomas, CEO, Bartlett Mitchell, said: “Each contract is incredibly different and demonstrates our ability to work with a broad range of partners and clients."

Dictating & Docs Go Green

ENGIE has been given the green light with the Department for Work and Pensions (DWP) with the award of a five year contract for the supply of Document and Data Management Services (DDMS)  and a four year contract for Transcription Services. The contracts will see ENGIE supporting DWP’s Digital by Default 2020 Vision plan to replace paper processes with digital services, thereby improving service provision whilst driving down costs.

Within the DDMS contract, ENGIE will provide and manage a secure mail and document scanning and indexing solution for up to 24 million inbound mail items per year, as well as processing a range of multi-format inbound channel communications services. The bulk of this service will be provided from a dedicated facility in the West Midlands and will introduce new technologies and processes.

Alongside this, ENGIE will provide and manage secure off-site transcription, typing and equipment maintenance services for several DWP departments including the Counter Fraud and Compliance Directorate and Child Maintenance Group. It is expected that there will be over 4.4 million minutes of recordings transcribed during the life of the contract. The greater part of this service will be provided from a dedicated facility in the North-West.


Ward Award

Ward Security remains amongst the top 1-2% of approved security providers in the UK after achieving a score of 170 out of 174 in an independent audit conducted on behalf of the Security Industry Authority, the organisation responsible for regulating the private security industry in the UK – as part of its Approved Contractor Score scheme.

External assessing body Chamber Certification Assessment Service carried out a combined annual assessment of Ward Security during February and March 2018 that included a reverification assessment for the Approved Contractor Scheme for Security Guarding, Door Supervision, CCTV and Keyholding sectors, as well as a surveillance audit for ISO9001:2008 (Quality), and for BS18001:2007 (Occupational Health & Safety).


Cloud Sharing

Cloudfm is implementing an Employee Partnership Scheme. The new profit sharing structure will give all staff, from apprentices to directors, a stake.

The Scheme will offer a substantial and uncapped payout, which will be equal across all non-shareholder permanent members of staff and will be calculated as a proportion of the company’s EBITDA in the 19/20 financial year.


ISS UK Publishes Gender Pay Gap Report

Click Here to read the full report.


Going Back To Chelsea

After nine years, CBRE has been reappointed to provide facilities management for the Royal Hospital Chelsea in a five year contract, with the option to extend for a further two years.

The Royal Hospital Chelsea is the home of the iconic Chelsea Pensioners.

Under the terms of the contract, CBRE will provide hard FM to include fabric maintenance and a helpdesk, as well as refurbishment projects within the grade one listed building environment.

Nicky Mott MBE CBIFM, Director of Estates, Facilities & Quartermaster at the Royal Hospital said: “CBRE provide value for money and are instrumental in helping the Royal Hospital provide care for our older veterans.”


Q3 Launch 

A new boutique FM company has been created called Q3. It is the brainchild of Martyn Freeman, Stuart Bellew and Alex Gavrilovic who will be known to industry insiders. Q3 has three main objectives – to help make commercial clients more productive through healthier environments, to work in a more transparent and open-book manner and to transform the working environment for Q3 employees with well-paid and long-term jobs.

According to Freeman, Q3 will initially focus on cleaning, M&E, waste and environmental, pest control and landscaping. Stuart Bellew says he is confident that the company’s approach is already making waves: “Because we are not tied to a PLC or a large overseas owned business we can invest our time and money on growing in a sustainable manner that puts clients’ needs and our own employees first. We are also looking to work with clients that support the raising of living standards for all people in work and we will stress this in all negotiations.”

Alex Gavrilovic is currently mobilising two new contracts: “We are investing in tech solutions in the form of tablet apps that deliver real-time data and trend analysis. This is transparent technology that adds value to client relationships.”


Diamond - Going On Forever

Adam Atkins and Helen Cooper – who are joint managing directors of Diamond Facilities Support – have formed drainage business Jet Through Limited and cleaning firm Nationwide Property Clean Limited.

Jet Through Limited will focus solely on the commercial sector to provide specialist drainage services, as well as water jetting, remedial works and exterior cleaning.

Nationwide Property Clean Limited will provide a selection of commercial cleaning services to shops, offices, restaurants, schools and leisure facilities ranging from traditional cleaning through to deep-cleaning services and professional handyman regimes.


Getting The Wind Up In India

ENGIE has just won a 200 MW wind project in the State of Tamil Nadu, in India, in addition to another 50 MW wind project that had been won in that Tamil Nadu last month.

Earlier this year, ENGIE had marked its first success in wind in India with a 30 MW project to be developed in Gujarat State1. All these successes bring a total of 1 GW of renewable energy generation capacities in India for ENGIE, installed or being built.

ENGIE has an installed capacity of 810 MWp2 in solar and a capacity of 280 MW in wind (being built). It employs around 1,000 people in power generation as well as in engineering and energy services.


Serco Wins Road Safety Award

Serco Middle East received an Acknowledgment Award for dedicated road safety initiatives providing industry solutions that can be widely adopted to reduce road accidents and fatalities across the Middle East at the Global Infrastructure Congress (GIC), in Dubai recently.

The GIC awards aim to recognise the best ideas, initiatives, projects and solutions that enable and showcase future ready and sustainable infrastructure.


Wates Living In Brum

Wates recorded a £744,000 investment within the West Midlands social enterprise sector in the past twelve months as its repairs and maintenance contract with Birmingham City Council continues.

Since April 2016, a 260 strong workforce has undertaken housing maintenance and repairs across West Central and East Birmingham, covering over 31,000 properties throughout the city.

As part of these works, Wates pledged to develop a local supply chain to help bring an economic boost to the city and the surrounding areas. This has included hosting supplier days to provide SEs and local firms with information on how to secure work through the contract.

During the past twelve months, Wates Living Space integrated five SEs into its supply chain, including Argonaut Community Enterprises, Rising Stars, the Jericho Foundation, the Initiative for Social Enterprise and Shelforce.

The £744,000 spend forms part of the Wates Group’s nationwide pledge to invest £20 million into SEs by 2020, with each of the Group’s business units committing to employing at least one SE on each of its projects.


Mitie Goes To Hospital

Mitie has been awarded a 5-year multi-service facilities management contract with West Hertfordshire Hospitals NHS Trust.

The contract includes provision of cleaning, catering, portering and helpdesk services for around one million patients a year.

Mitie will provide a range of services including cleaning, catering, portering, pest control, linen and helpdesk services. These will be supported across the three main hospital sites, Watford General Hospital, St Albans City Hospital and Hemel Hempstead Hospital, as well as the new physiotherapy outpatient unit in Abbotts Langley.

Picture: CBRE has been reappointed to provide facilities management for the Royal Hospital Chelsea


Article written by Brian Shillibeer | Published 11 April 2018


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