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IWFM Awards Honours FM’s “COVID Heroes”

12 October 2020

IWFM’s first virtual IWFM Impact Awards was held this evening to honour outstanding practices in the facilities management world.

An online audience celebrated the event, with chairman Martin Bell attending in a full tuxedo.

The IWFM Impact Awards celebrates and showcases outstanding best practice and ingenuity in FM, encompassing sustainability, social value, wellbeing and productivity.


“This year, workplace and facilities professionals have been helping their organisations confront unprecedented challenges. Yet we have also been at the forefront of new opportunities around the evolution of work and workplace during and post-pandemic.”

–Martin Bell

IWFM Chairman

11 Winners from 35 Categories 


Transmitting from home, IWFM Chairman Martin Bell commented: 

“This year, workplace and facilities professionals have been helping their organisations confront unprecedented challenges. Yet we have also been at the forefront of new opportunities around the evolution of work and workplace during and post-pandemic. 

“I would like to thank all of the organisations that entered across all of our categories this time, when everyone was managing significant challenges in their organisations or with their clients; without you, the impact on society from COVID-19 is unthinkable, and we must recognise our relevance and our impact.”

11 winners were revealed via video-link by the lead judges whose independent teams had scrutinised and shortlisted scores of entries they whittled down to 37 finalists across the diverse categories. 


New COVID Response Category for 2020


A further four winners were also announced, chosen by public vote from a second shortlist of twenty finalists in an additional “COVID Response” category. Launched in the summer, the new category was devised to recognise the contribution made by workplace and facilities managers in the wake of the pandemic. The award proved so popular it was divided into four discrete awards to recognise the scale and variety of initiatives. 

Chair of Judges Julie Kortens said:

“It has been an absolute privilege to be involved in the COVID Response Award. It acts as a true reminder of how special workplace and facilities management really is. Whether it’s maintaining safe, productive and connected working environments, supporting the wider community, responding directly to the pandemic or adapting to new realities; every single one of you is a true FM hero.”

A new Trailblazer Award, recognising an individual who is a leading light and inspiration to others and for the positive and profound impact they have on the workplace and facilities management profession, went to Steve Gladwin. 

Describing Gladwin as a quiet, distinguished pioneer of all matters relating to workplace and facilities management, IWFM CEO Linda Hausmanis said:

“In recent years, [he] has been at the heart of these very awards, but that is only one of the contributions that this industry titan has made. He is a well-recognised figure, both in the UK and on the world stage. He has been a board member of BIFM, as we once were, chair of the Facilities Management Association in Australia, chair of the umbrella organisation, Global FM and, of course, chair of judges for these awards.”


2020’s Winners


The winners were: 

  • Workplace Experience: Office/Corporate Environment – Edinburgh Park Office, Diageo & Sodexo.
  • Workplace Experience: Non-Office/Corporate Environment – 12 Day Mobilisation of all FM Services at NHS Nightingale North-West, Interserve Group. 
  • Positive Climate Action – Barings. 
  • Social Value – Homeworks Garden and Home Improvement Service, PM Training
  • Technology – Matrix Booking, Hubs Network Collaboration.
  • Collaboration – “WeCo” – at the leading edge of Vested partnership, Johnson & Johnson together with Sodexo.
  • Wellbeing – Authentic Wellbeing, EMCOR UK.
  • Newcomer of the Year – Jack Flanagan, Pareto Facilities Management.
  • Manager of the Year – Stephanie Welch, Ove Arup & Partners.
  • Team of the Year (Private sector) – Yorkshire Ambulance Service Interim FM Team, Sewell Facilities Management.
  • Trailblazer Award – Steve Gladwin. 


The COVID Response winners were: 


  • COVID-19 Response Award: Keeping Good Work Going – COVID-19 Response, Lloyds Banking Group and Mitie.
  • COVID-19 Response Award: Supporting the Community – Edmonton Green Shopping Centre – Supporting the Community throughout COVID-19, Ashdown Phillips & Partners.
  • COVID-19 Response Award: On the COVID Frontline – Facilities Management Team, NHS Property Services.
  • COVID-19 Response Award: Adapting to New Realities – University of Greenwich IFM Mobilisation, Sodexo, The University of Greenwich and Gardiner & Theobald LLP.


It was also announced on Monday evening that 2019 IWFM Awards Finalist and IWFM nominee GSH India and Kaleesuwari has won the Gold Award in the Global FM Global Awards of Excellence 2020. The initiative “Fuel switch: moving from coal to turmeric and chilli” made the shortlist in the Impact on the Environment category at last year’s Awards.

Picture: a photograph showing award attendees from a previous year

Article written by Ella Tansley | Published 12 October 2020


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