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Royal Surrey Hospital Awarded ‘Exemplar’ Site Status for Cleaning Standards

Royal Surrey Hospital Awarded ‘Exemplar’ Site Status for Cleaning Standards
05 December 2022

Medirest, the healthcare division of Compass Group, has been recognised for its early implementation of the 2021 National Standards for Cleaning at the Royal Surrey Hospital.

The hospital and Medirest were awarded “Exemplar” site status, acknowledging the delivery of “best-in-class service” and a recognition that they will share learnings and experiences to enable other trusts to follow suit. 

Medirest has worked in partnership with Royal Surrey since 1994 and in 2014 took on the delivery of extra services including cleaning and portering, with waste and pest control added in 2021.

Royal Surrey is the first hospital to receive the accreditation from NHS England for cleaning, acknowledging the smooth implementation of the 2021 Standards, including new innovations such as a first class a+ cleaning system and the introduction of a cleaning robot. 


Hospital Food Review Accreditation


Royal Surrey is also the first hospital to receive double Exemplar site accreditation, having been rewarded for catering earlier in 2022. This was for the response to the Hospital Food Review, including assessors taking a comprehensive look at Medirest’s Patient Dining offer, Steamplicity.

Introduced to the hospital in 2018, the Steamplicity concept has helped the hospital to reduce food waste and energy. The system provides a service where food is cooked at ward level, freeing up 141 meters square of space for beds and releasing over 30,000 hours of clinical team time annually.

Gary Mountjoy, Associate Director of Estates and Facilities at Royal Surrey Hospital, said: “A true, integrated partnership approach has allowed Medirest and our team to work side by side and achieve some forward-thinking examples of innovation over the years. From the cleaning robot to the introduction of the wellness garden, rolling out the Steamplicity catering system and the general support during the testing times of the pandemic – we have created and evolved a dynamic partnership that enables us to care for patients in the best way possible. I am very proud to be part of this work.”

Russell Blake, Managing Director, Compass Group UK & Ireland – Healthcare added: “Our ambition is to create integrated partnerships that work for the specific needs of our clients and their patients, visitors and staff. This is done through our Performance with Heart purpose - so we’re absolutely delighted to have our hard work at Royal Surrey acknowledged in this way. I am so pleased with our team’s achievements in creating brilliant cleaning and catering services, alongside an innovative offer.”

Picture: a photograph of some of the team at Royal Surrey Hospital. Image Credit: Medirest 

Article written by Ella Tansley | Published 05 December 2022


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