ABM Signs New Contract at Wembley Park’s Designer Outlet 

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29 November 2024

ABM has extended its FM and guest services contract at the London Designer Outlet in Wembley Park. 

The FM services company has a relationship with the Multi-Realm operated site that goes back to 2016, providing security, mechanical and engineering and guest services.

Owned by Quintain, London Designer Outlet opened in 2013 and features 265,000 sq ft of retail space. It attracts over seven million visitors annually.

Lee Fitzgerald, Divisional Director at ABM said: "This is a true partnership story. The journey over the last 8 years has seen ABM and Multi-Realm face the challenges of the pandemic and evolve the services and experiences on site to meet ever changing guest expectations, the dynamics of a strong local community and the transformation of the local area which is now welcoming increased tourism.

“Developing our exceptional teams to drive excellence and innovation, investment in technology which allows our people to focus on strategic tasks, and a tailored security approach have been and will continue to be vital in supporting Multi-Realm as it grows. We look forward to this next phase of the partnership.”

Daniel Tomkinson, General Manager, London Designer Outlet added: "Providing each and every guest on site with the best possible experience we can is priority number one at the London Designer Outlet. ABM’s expertise in guest experience and dedication to service delivery has contributed significantly to delivering on our mission to making every visit seamless for every visitor.

“This extended partnership will enable us to continue to maintain this high standard of service, while also delivering a value-for-money service charge to our partners and tenants.”

Picture: a photograph showing a floral garland display at the shopping centre with a freestanding sculpture of the letters “LDO”

Article written by Ella Tansley | Published 29 November 2024

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