At The Races – Newbury Appoints Contractor

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22 January 2020

January 22 saw OCS announce that the company been selected by Newbury Racecourse to provide cleaning and 'customer services'.

The contract will see OCS provide services on racedays and for other events and conferences held at the site.

Newbury Racecourse will host 30 racedays and evenings from February to December (some of which include extra entertainment) in 2020 - with the venue holding both jumps and flat racing.

The three year contract, which commences immediately (with the next meeting scheduled for Saturday February 8), will see OCS provide all cleaning services, including laundry, office cleaning and venue cleaning. OCS will be responsible for the racecourse, offices, on-site nursery and accommodation for jockeys and workers.

The customer services element includes cloakroom services and customer hosting.

The Berkshire course has a range of cafes and restaurants.

Conferences and weddings

In addition to racing Newbury Racecourse hosts conferences and weddings. The site also boasts its own hotel and nursery.

The personal touch

Newbury partnered with OCS after receiving positive testimonies advised Lucy Hayes, head of operations at the racecourse: 

“We were drawn to working with OCS because of a demonstrated commitment to a personal touch. Customer experience is hugely important to us and we were looking for more than a business partnership – we wanted a relationship with a company that shares our goals and values. OCS was the clear choice.”

– Lucy Hayes

Head of Operations, Newbury Racecourse

Jeremy Dicks, director of venues and events at OCS is thrilled to be working with a racecourse venue for the first time:

“Newbury is the first racecourse OCS has had the pleasure of working with and we’re excited by the challenge of working with such a unique venue. On racedays there is such a buzz around the place among customers and staff. We look forward to contributing to a memorable experience for all involved.”

– Jeremy Dicks 

Director of Venues and Events, OCS

Picture: Newbury Racecourse where OCS has taken the contract for cleaning and customer service.

Article written by Brian Shillibeer | Published 22 January 2020

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