The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Tuesday, 12 November

Kestrel Guards Gain Visibility With Smarttask

Kestrel Guards

Kestrel Guards has gained added visibility and control over its operation using employee scheduling and mobile workforce management software SmartTask.

By consolidating their requirements into a single system, Kestrel (an SIA-approved security provider) has been able to streamline and simplify internal processes to help enhance service delivery, maximise productivity and protect security officers.

Kestrel Guards adopted SmartTask to help plan and manage security officers by replacing a number of manual and electronic processes. Initially, SmartTask is being used across the company’s static and mobile teams working across 1,150 customer sites, with plans to roll-out the solution to the company's keyholding and alarm response operations.

“We looked at a number of systems but SmartTask proved to be the most robust and functional for our needs,” said Russell Doyle, Head of National Operations at Kestrel Guards. “We wanted an employee scheduling and mobile workforce management software solution that was web-based and scalable, so we could provide simple access to key personnel and introduce the system using a phased approach.”



SmartTask’s Intelligent Rostering is being used at each of Kestrel Guards’ offices to create weekly work schedules for a total of 350 security officers. By replacing a previous paper-based planning system and implementing consistent processes across the business, the company has reduced the time and cost required to prepare rosters. It is also enabling Kestrel Guard to view all staffing requirements centrally from its head office in Southampton.

An interactive dashboard provides a live view of the security operation in Kestrel’s 24/7 control centre, allowing the company to monitor the delivery of contracted work and the status of all static and mobile officers.

The at-a-glance visibility of attendance, check calls and security alerts, allows the company to use SmartTask to respond quickly to any issues to maintain service levels and better protect staff. The software is also enabling contracts managers to monitor relevant activity, both historically and in real-time, as well as being used for employee performance.

Picture: Kestrel Guards is utilising mobile workforce management software from SmartTask.

Article written by Brian Shillibeer


Related Articles

Christian Berenger Takes Up Global Workforce Management Role

Worldwide provider of workforce management solutions, Ezitracker, have promoted Christian Berenger to evolve the Ezitracker brand globally. Berenger, who joined the...

 Read Full Article
Papa's In the Swing And Papa's Got A Brand New Bag

Swinging his leg, our latest video shows an audacious bag thief swapping his own empty bag for a brand new one containing a valuable laptop and iPad. The unsuspecting...

 Read Full Article
Putting Augmented Reality Into The Maintenance World

An augmented reality headset that facilitates maintenance work is an innovation that is set to revolutionise the daily lives of maintenance technicians. Carl Software,...

 Read Full Article
Advanced Analytics And Workforce Planning

Two-thirds of hiring managers believe that implementing workforce planning strategies will help cushion the blow of rapid technological change – yet businesses have...

 Read Full Article
ThisWeekinFM Spotlight Interview - Ezitracker

Ezitracker offers a fast to deploy multi-device platform for managing workforces in any given industry. The company has the backing of the global HAS Technology Group...

 Read Full Article
Workbooks Helps FM Co Win Big Financial Customer

Workbooks, a CRM and marketing automation vendor, says the platform has helped TCFM to win its biggest financial customer. TCFM had been using Workbooks to manage...

 Read Full Article
Free Wi-Fi May Have High Cost

New research has revealed that 79% of public Wi-Fi users take significant risks when choosing hotspots. Instead of taking the time to check that a hotspot is legitimate,...

 Read Full Article
It's G Jim - But Not As We Know It

5G will transform not just the speed of our mobile phones but also how our properties can communicate with each other, yet the average John, Jan, Jessica or Jim knows...

 Read Full Article

Is the Curriculum Vitae a prerequisite for recruitment or a dying tradition? asks James Doyle, who reckons that in the FM sector, it is most definitely the latter. For...

 Read Full Article
Modern Slavery Act - Only 8.7% Of Organisations Meet Minimum Compliance

The Transparency In Supply Chains Report can now identify the organisations with no locatable Modern Slavery Statements and automatically assess the compliance of...

 Read Full Article