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Tuesday, 12 November

Kestrel Guards Gain Visibility With Smarttask

Kestrel Guards

Kestrel Guards has gained added visibility and control over its operation using employee scheduling and mobile workforce management software SmartTask.

By consolidating their requirements into a single system, Kestrel (an SIA-approved security provider) has been able to streamline and simplify internal processes to help enhance service delivery, maximise productivity and protect security officers.

Kestrel Guards adopted SmartTask to help plan and manage security officers by replacing a number of manual and electronic processes. Initially, SmartTask is being used across the company’s static and mobile teams working across 1,150 customer sites, with plans to roll-out the solution to the company's keyholding and alarm response operations.

“We looked at a number of systems but SmartTask proved to be the most robust and functional for our needs,” said Russell Doyle, Head of National Operations at Kestrel Guards. “We wanted an employee scheduling and mobile workforce management software solution that was web-based and scalable, so we could provide simple access to key personnel and introduce the system using a phased approach.”

 

Rostering

SmartTask’s Intelligent Rostering is being used at each of Kestrel Guards’ offices to create weekly work schedules for a total of 350 security officers. By replacing a previous paper-based planning system and implementing consistent processes across the business, the company has reduced the time and cost required to prepare rosters. It is also enabling Kestrel Guard to view all staffing requirements centrally from its head office in Southampton.

An interactive dashboard provides a live view of the security operation in Kestrel’s 24/7 control centre, allowing the company to monitor the delivery of contracted work and the status of all static and mobile officers.

The at-a-glance visibility of attendance, check calls and security alerts, allows the company to use SmartTask to respond quickly to any issues to maintain service levels and better protect staff. The software is also enabling contracts managers to monitor relevant activity, both historically and in real-time, as well as being used for employee performance.

Picture: Kestrel Guards is utilising mobile workforce management software from SmartTask.

Article written by Brian Shillibeer

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