The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Monday, 30 March

Kestrel Guards Gain Visibility With Smarttask

Kestrel Guards

Kestrel Guards has gained added visibility and control over its operation using employee scheduling and mobile workforce management software SmartTask.

By consolidating their requirements into a single system, Kestrel (an SIA-approved security provider) has been able to streamline and simplify internal processes to help enhance service delivery, maximise productivity and protect security officers.

Kestrel Guards adopted SmartTask to help plan and manage security officers by replacing a number of manual and electronic processes. Initially, SmartTask is being used across the company’s static and mobile teams working across 1,150 customer sites, with plans to roll-out the solution to the company's keyholding and alarm response operations.

“We looked at a number of systems but SmartTask proved to be the most robust and functional for our needs,” said Russell Doyle, Head of National Operations at Kestrel Guards. “We wanted an employee scheduling and mobile workforce management software solution that was web-based and scalable, so we could provide simple access to key personnel and introduce the system using a phased approach.”

 

Rostering

SmartTask’s Intelligent Rostering is being used at each of Kestrel Guards’ offices to create weekly work schedules for a total of 350 security officers. By replacing a previous paper-based planning system and implementing consistent processes across the business, the company has reduced the time and cost required to prepare rosters. It is also enabling Kestrel Guard to view all staffing requirements centrally from its head office in Southampton.

An interactive dashboard provides a live view of the security operation in Kestrel’s 24/7 control centre, allowing the company to monitor the delivery of contracted work and the status of all static and mobile officers.

The at-a-glance visibility of attendance, check calls and security alerts, allows the company to use SmartTask to respond quickly to any issues to maintain service levels and better protect staff. The software is also enabling contracts managers to monitor relevant activity, both historically and in real-time, as well as being used for employee performance.

Picture: Kestrel Guards is utilising mobile workforce management software from SmartTask.

Article written by Brian Shillibeer

Share



Related Articles

A Big Change In Gritting Services as Facilities Worker App Doubles Productivity

AA Salt used to spread their gritting service operators around by paper and phone – now the firm has doubled productivity with the introduction of a mobile...

 Read Full Article
Now That's Smart - Workforce Management Aids Growth

A cleaning & security business has improved control over thier operations with the adoption of employee scheduling and workforce management software from...

 Read Full Article
Keeping Track Of Workers On the Go

Ezitracker, the provider of workforce management solutions, has formed a strategic partnership with UTS Fleet, a camera, software and tracking specialist for business...

 Read Full Article
Christian Berenger Takes Up Global Workforce Management Role

Worldwide provider of workforce management solutions, Ezitracker, have promoted Christian Berenger to evolve the Ezitracker brand globally. Berenger, who joined the...

 Read Full Article
Facilicom UK Launches New Helpdesk Portal For Clients

Facilicom UK has launched a new online helpdesk portal to enable customers and cleaning operatives to work harmoniously together. The contract cleaning and services...

 Read Full Article
Incentive Divests To Bidvest

Bidvest Noonan has acquired the security only contracts held by Incentive Lynx Security from Incentive FM Group for an undisclosed fee. The decision by Incentive to...

 Read Full Article
Broadstone Secures A Further £1.5m To Fuel Expansion

Technology start-up Broadstone, which provides ‘labour as a service’ via an App to FM and other large organisations, has extended its funding by a further...

 Read Full Article
Huawei The Lads – Clandestine Chinese Tech Co Gets Partial 5G OK

Restrictions should be placed on the use of high-risk 5G vendors such as Huawei – but that doesn't exclude the Chinese Government owned firm from being...

 Read Full Article
It's The Uber For FM Staffing – Ezitracker Collaborates with Broadstone on Temp Staff App

With a plan to deliver a contingent workforce into the FM supply sector, workforce management software company Ezitracker has partnered with Broadstone, a tech...

 Read Full Article
It's Time - TEAM Buys Innovise

Well known UK software provider Innovise has been acquired by TEAM Software. Innovise is known for managing time and attendance and work outcomes in the security...

 Read Full Article