The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Let Us Help You Make Your Trip, Flying High All the Way

20 January 2017 | Updated 01 January 1970

Both OCS and Carillion offer facilities management services at Heathrow Airport. For example, OCS looks after the turn-around of aircraft - a function that is fraught with security and quality issues...but the firm has been doing it for fifty years.

Carillion runs cleaning airside and landside - again there are security and quality issues and a complex set environments to deal with.

Both organisations were focused on finding software solutions that would help them to provide a compliant and efficient service to satisfy their clients.


Carillion at T5

Charlotte Bennett, T5 Contract Manager for Carillion said: “Keeping the environment constantly clean and safe for the thousands of people using the terminal on a daily basis at Heathrow Terminal 5 is a huge task. To enable us to do this, we needed a software solution that would be able to cope with the scale and complexity of the job at hand.”

Deploying over 300 employees to provide integrated cleaning and janitorial services at Terminal 5, Carillion needed a software solution that would be adopted quickly and easily by the large, and dispersed workforce.

Servicetrac from Innovise was identified as the solution as it provides a flexible, web-based task-management system that can be accessed from any location via PDAs, mobile phones or tablets. It is also a scalable solution, designed to grow with the needs of the business and the demands of the client.

Servicetrac shows simple tasks, checklists, patrolling tools and other similar mechanisms, which allow the management team real-time visibility of activities. It also provides the operator or employee with a series of prompts and reminders to ensure that all tasks are complete. The software allows multiple audits to be managed, again  in real-time. Clear, easy to follow information ensures that each person involved in the process understands their role and their actions, making the collection of key performance data straightforward and accurate.

The system can be configured for any new requirements, from a single online database and it is designed with in-built, pre-audit compliance programmed into the software.


Take a look at turnaround

OCS’s Aircraft turnaround services rely on presentation and timeliness. OCS chose Servicetrac. Find out why - watch the video below.

Article written by Cathryn Ellis | Published 20 January 2017


Related Articles

Streamlining Payroll And Time & Attendance With Data-Driven Technology

In this guest post, Christian Berenger, Managing Director of Ezitracker Workforce Management looks at how the ability to integrate basic time and attendance workforce...

 Read Full Article
Zappas and Catchers Go Google and Global

Rentokil Initial, Google and the PA Consulting Group are to collaborate to deploy Rentokil's digital pest control products globally. The collaboration is said to...

 Read Full Article
Smart Tasks in Wolverhampton

The University of Wolverhampton has adopted advanced employee scheduling and remote workforce management to gain effective visibility and control over its campus cleaning...

 Read Full Article
Mices to Devices

Shield Pest Control has launched an electronic reporting management system with all the company's field technicians now working with the latest PDA handheld...

 Read Full Article
App is Just the Job for Job Management

A new contract management app, which has been specially designed for every aspect of the handling of its cleaning contracts, has been launched by Julius...

 Read Full Article
Air that is Far From Fair

Recent US studies have found that the indoor air quality in offices can be two to five times worse than the air outside. The findings come from work led by Joseph...

 Read Full Article
Cleaning Firm Stays On Track

ServiceMaster Clean is using an employee tracking system to manage 1,500 of its employees - replacing timesheets that were inefficient and open to abuse ServiceMaster...

 Read Full Article
Earn While You Learn

For the first time, a Training Zone booth for delegates will be available for visitors to Innovise Software. The supplier of workforce management and compliance...

 Read Full Article
Getting on top of Changing Requirements

Innovise will be displaying what it claims is the ‘most effective software to the FM industry’, at the Cleaning Show (ExCel, London, 10–12 March 2015)....

 Read Full Article
Getting to Grips with Cleaning

A new mobile workforce management system is helping specialist cleaning businesses in the UK and Ireland. They report that they have experienced ‘significant...

 Read Full Article