Let Us Help You Make Your Trip, Flying High All the Way
20 January 2017 | Updated 01 January 1970
Both OCS and Carillion offer facilities management services at Heathrow Airport. For example, OCS looks after the turn-around of aircraft - a function that is fraught with security and quality issues...but the firm has been doing it for fifty years.
Carillion runs cleaning airside and landside - again there are security and quality issues and a complex set environments to deal with.
Both organisations were focused on finding software solutions that would help them to provide a compliant and efficient service to satisfy their clients.
Carillion at T5
Charlotte Bennett, T5 Contract Manager for Carillion said: “Keeping the environment constantly clean and safe for the thousands of people using the terminal on a daily basis at Heathrow Terminal 5 is a huge task. To enable us to do this, we needed a software solution that would be able to cope with the scale and complexity of the job at hand.”
Deploying over 300 employees to provide integrated cleaning and janitorial services at Terminal 5, Carillion needed a software solution that would be adopted quickly and easily by the large, and dispersed workforce.
Servicetrac from Innovise was identified as the solution as it provides a flexible, web-based task-management system that can be accessed from any location via PDAs, mobile phones or tablets. It is also a scalable solution, designed to grow with the needs of the business and the demands of the client.
Servicetrac shows simple tasks, checklists, patrolling tools and other similar mechanisms, which allow the management team real-time visibility of activities. It also provides the operator or employee with a series of prompts and reminders to ensure that all tasks are complete. The software allows multiple audits to be managed, again in real-time. Clear, easy to follow information ensures that each person involved in the process understands their role and their actions, making the collection of key performance data straightforward and accurate.
The system can be configured for any new requirements, from a single online database and it is designed with in-built, pre-audit compliance programmed into the software.
Take a look at turnaround
OCS’s Aircraft turnaround services rely on presentation and timeliness. OCS chose Servicetrac. Find out why - watch the video below.
Article written by Cathryn Ellis | Published 20 January 2017
Daniel has spent his career leading, delivering and developing commercial workplace operations and solutions, alongside being active in promoting the industry and it's emerging talent. Learn More About Daniel.
Jaguar Secure Procession House
Jaguar Building Services will be providing mechanical, electrical and fabric services at Procession House located at 55 Ludgate, EC4. Click Image To Read More
What's Next for Global Commercial Property?
Paul Bagust, Global Property Standards Director at RICS looks at RICS' latest Global Commercial Property Monitor to examine the sentiment of occupiers and investors of commercial real estate. What will the future of global real estate occupiers and investors look like? Click Image To Read More
Rinnai’s Restart Kits For Reopening Sites
Now readily available from Rinnai are Restart/Spares kits for all those sites coming out of lockdown. Click Image To Read More
Tapering the Furlough Scheme – What Support is Available for Employers?
The Coronavirus Job Retention Scheme (CJRS) allows employers to furlough employees and receive a grant that covers 80 per cent of employees’ salary costs. What happens when the support starts to taper off? Click Image To Read More
CAFM Tech Evolves As Organizations Adopt Remote Operations
As organizations across the globe adapted to the new Work-From-Home format amidst the COVID-19 pandemic, so did the Facility Management industry. Click Image To Read More
Out Of Touch
In a time of social distancing, how can companies ensure the visitor management experience is friendly, not frustrating? Click Image To Read More
A Complete Managed Compliance Service
Since the advent of the Electricity at Work Regulations (EaWR) 1989, there has always been an ad-hoc approach to Inspection & Testing and it should not be the case in today’s market place, given technological advancements. Click Image To Read More
The Future Of Front Of House
As we start to tentatively return to the office following four months without much real human interaction, how have front of house service providers and in-house teams reinvented the reception area to provide a safe yet welcoming environment? Click Image To Read More
Rinnai’s Essential Works Full Support Package & Restart For Emerging Sectors
Rinnai’s direct operational support to essential works during COVID-19 is being maintained and developed for emerging sectors such as hospitality, education, and retail. Click Image To Read More