The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Mitie Lands Three Year Expansion with Birmingham Airport

Air Traffic Control Tower
22 March 2021
 

Mitie has expanded its partnership with Birmingham Airport with a new three-year contract to provide baggage screening and passenger assistance services. Mitie has been providing security services, such as access control, at the airport for eight years.

As part of its baggage screening service, Mitie will monitor thousands of pieces of check-in luggage for passengers flying from Birmingham Airport every day. With safety of passengers and employees the priority, the screening will allow Mitie to check that prohibited items, such as flammable liquids, are not loaded onto aircraft.

Services for passengers with reduced mobility (PRM) will also be part of the new contract. From the moment a passenger in need of special assistance arrives at the airport, Mitie’s PRM Team will be available to help them travel to and from the aircraft. This support will be key for ensuring an excellent travel experience for passengers with reduced mobility.

 

"Mitie has played a key role in maintaining the safety and security of our customers and employees demonstrating flexibility and support throughout the pandemic"

 

 

– Al Titterington 
Terminal Operations Director, Birmingham Airport

 

Pandemic Tested Service
 

Flexibility will be at the centre of Mitie’s service delivery. With changing lockdown restrictions affecting the number of flights, Mitie will continue to work closely with Birmingham Airport to quickly deploy colleagues, to provide the support needed to meet sudden changes in passenger numbers.

“Since the pandemic started, our frontline colleagues have continued to deliver outstanding services in helping keep the airport safe, ensuring we continue to adapt to our customer’s changing needs,” said Jason Towse, Managing Director, Business Services, Mitie.

“I am delighted to see the efforts of our people and management team, along with our credibility as the UK’s leading provider of services to the aviation sector, recognised with the expansion of our eight-year relationship. We look forward to working in partnership with Birmingham Airport, as we emerge from the current restrictions, to help keep the experience for passengers and staff safe and enjoyable.”
 

Al Titterington, Terminal Operations Director, Birmingham Airport, said “as a longstanding partner of the airport spanning almost a decade, Mitie has played a key role in maintaining the safety and security of our customers and employees demonstrating flexibility and support throughout the pandemic.

“The award of this new contract follows a competitive tender process and we are looking forward to working with Mitie over the next 3 years to provide excellent service to our customers and airline partners.”   

 

Picture: Birmingham Airport Air Traffic Control Tower.

Article written by Bailey Sparkes | Published 22 March 2021

Share



Related Articles

Mitie Wins £50m Maintenance Contract With Halfords Group

Mitie has won a £50 million contract with Halfords Group, to provide engineering maintenance services at over 950 of its sites across the UK and Ireland. Mitie...

 Read Full Article
Are Cost and Time Constraints Hampering Sustainability Reporting Progress? 

Business sustainability reporting is costly, admin-heavy and too time-consuming according to the survey responses of 500 UK sustainability managers. The survey,...

 Read Full Article
Mitie Donates £2m of Unspent Apprenticeship Levy Funds to SMEs

Mitie has pledged £2 million in Apprenticeship Levy gifting funds to help plug skills gaps in the engineering, construction, data, and digital sectors. As a...

 Read Full Article
Inclusivity in FM – Challenges, Best Practices and Solutions

The facilities management sector is influential in acknowledging the complexity of accessibility in the workplace. But is the digital revolution making things...

 Read Full Article
Mitie Wins Security Contract With HMRC

Mitie has secured a new five-year security contract for His Majesty’s Revenue and Customs UK estate. The £15 million deal will span 40 sites, including 12...

 Read Full Article
Mitie Reveals Nine Decarbonisation Predictions for 2024

Mitie has published its 2024 Net-Zero Navigator Report, making its predictions for the year ahead whilst offering advice for organisations taking their next steps on the...

 Read Full Article
Mitie Launches Facilities Transformation Hub

Mitie has opened a technology demonstration hub at its headquarters at The Shard. The Facilities Transformation Hub is a space where customers can sample some of the...

 Read Full Article
Mitie Acquires GBE Converge Group for £27m

Mitie has acquired a fire and security solutions business to expand its “intelligence-based fire and security capabilities” for its clients. GBE Converge...

 Read Full Article
Mitie Wins Waste Management Contract With University of Leeds

One of the UK’s largest universities has signed a new waste management contract with outsourcer Mitie. The contract is for an initial two years with the option...

 Read Full Article
Mitie Acquires Cliniwaste

Mitie has acquired healthcare waste disposal company Cliniwaste to bolster its clinical waste management provision. Cliniwaste, which specialises in treating plastic...

 Read Full Article