Transport for London Awards New Cleaning Contract to Mitie

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21 January 2026 | Updated 20 January 2026

Transport for London (TfL) has recently announced the award of a five-year contract for the provision of cleaning and associated services to Mitie. The contract covers the cleaning of trains, Tube and bus stations, as well as TfL head office locations, the London Transport Museum and waste collection at City Hall.

Under this new contract, Mitie will deliver intelligence-led, data-driven cleaning services, waste management and pest control across the TfL network, with a team of more than 2,000 colleagues. Mitie will establish a dedicated TfL Cleaning Centre of Excellence in London, using real-time data monitoring and trialling new technologies to enhance efficiency and productivity. Additionally, a 24/7 specialist team will address ongoing challenges TfL faces with graffiti across its fleet.

Reflecting a commitment to fair work and employment stability, TfL and Mitie will ensure that all colleagues receive at least the London Living Wage, enhanced sick pay, and comprehensive safety and training measures, as well as the Living Hours standard minimum working hours contracts.

Mitie will also offer additional benefits, including free life assurance, a multi-language 24/7 online GP service, and an Employee Assistance Programme that provides practical and mental wellbeing support for colleagues and their immediate families. As with TfL’s previous cleaning contract, the Low-Paid Transport Workers’ Concession, which provides free travel on the TfL network, will also be provided to workers who are paid no more than 10 per cent above the London Living Wage.

Annually, £400,000 will be invested in social enterprise initiatives, creating apprenticeships and offering employment opportunities to underrepresented groups across London. Mitie will also support TfL’s wider sustainability goals, helping to achieve net-zero carbon across operations by 2030.

Now the contract has been awarded, TfL will be working with Mitie and Trade Union partners on a comprehensive pilot in order to understand the necessary steps to deliver these services in-house in an efficient, affordable and productive manner.

Although there is much detail to work through, TfL will be looking at suitable scope, locations and success criteria as part of the pilot design - which will cover aspects like trains, depots and head office buildings - to ensure TfL’s requirements are comprehensively understood. Success criteria are likely to encompass impacts on safety, security, environmental, Customer Satisfaction Survey scores and other operational indicators, as well as quality and cost.

Patrick Doig, Director of Group Procurement and Contracts at TfL, said: “Following a competitive tendering process, we’re delighted to award Mitie a new five-year contract for the provision of cleaning and associated services on TfL’s services. In addition, to better understand how we could deliver affordable cleaning services in-house, we plan to work with the successful bidder on a comprehensive pilot. We will now be working closely with Mitie and our Trade Union partners to work through the detail of this pilot, and will provide more details in due course as these discussions progress.”

Mayor of London, Sadiq Khan, said: “I’m delighted that TfL has committed to a comprehensive pilot exploring how they could deliver affordable cleaning services in-house, as I have long championed insourcing where possible. I am pleased to see TfL taking this important step to explore potential benefits for customers, as well as for hardworking and dedicated cleaning colleagues, as we continue working to build a fairer and more prosperous London for everyone.”

Jason Towse, Managing Director for Business Services at Mitie said: “We are delighted to strengthen our partnership with TfL and play an increasingly active role in keeping London moving, which aligns with our belief in creating better places and thriving communities.

This contract builds on the longstanding partnership between Mitie and TfL, following the successful delivery of security services since 2017, and more recently, Engineering Maintenance support across TfL's key head office locations, major transport hubs, and the London Transport Museum."

Picture: An image of a gloved hand holding a cleaning bucket.

Article written by Dave Mapps | Published 21 January 2026

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