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Mitie White Paper Addresses 8 Questions Every FM Should Consider

Mitie White Paper Addresses 8 Questions Every FM Should Consider
30 November 2022

Mitie has published a white paper which identifies the biggest challenges facing facilities managers.

“Accelerating Facilities Transformation” has been produced in collaboration with Nordic Foresight, the workplace and research consultancy. The paper outlines eight key questions FM decision-makers must ask themselves as they navigate the industry’s transformation.

The questions span issues including sustainability, community and the general attractiveness of workplaces, to highlight pressing issues and to prompt conversations about ways to respond.


8 Questions for all Facilities Managers


  1. What is our pathway to net-zero carbon? 
  2. Does our management team support flexible, hybrid working?  
  3. Are our workplaces commute worthy? 
  4. Are our spaces welcoming to everyone? 
  5. Do our workspaces meet our employees’ cognitive needs? 
  6. How do we develop our FM services as our organisation evolves? 
  7. How do we support our local communities?  
  8. Do our workspaces benefit from and support the circular economy?  


Mitie’s research uncovered an increasing focus on environmental goals, and adapting workplaces to meet changing employee needs and expectations. A section of the paper advises FMs to consider diversity and inclusion “from the outset of workspace design”, accommodating the needs of neurodiverse employees and others.

As business priorities evolve, this guidance advises on how FM services need to be developed to keep apace.

Phil Bentley, CEO at Mitie, commented: “As the report makes clear, in order to survive, our sector must never stand still, but constantly evolve according to changing needs. Facilities management leaders should contemplate each question carefully and consider an appropriate response. In doing so, they will create robust and successful organisations that will survive and thrive through the transformation of their built estate, and whatever else the future may hold.”

The paper can be read in full here.

Picture: a photograph of Phil Bentley Image Credit: Mitie

Article written by Ella Tansley | Published 30 November 2022


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