The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Sharing Table Makes You More Able

01 May 2015 | Updated 01 January 1970

The Service Desk Institute (SDI) in partnership with TOPdesk, an international service management software company, have published a Shared Service Management report investigating the level to which shared service management is becoming a recognised and viable option for the service desk industry.

According to the report over 90% of organisations surveyed have more than one service desk and 55% of service desks are already planning for shared service management. Respondents recognised that streamlining processes and improving the quality of services were the greatest benefits of a shared service model.

Although less popular among participants, reducing costs and meeting customer demands are still recognised by a considerable volume of respondents.

The report also highlights the obstacles to bringing services together, including cultural differences, politics and different ways of working.

The ‘considerable’ uptake of the shared service model has proved surprising with 44% of service desks planning to share services in the next three years alongside 11% who have already formed a shared service.

The report asserts a strong likelihood that the shared service model has and will continue to make, a significant impact on the industry landscape.

"Here at SDI, we were aware a change was happening in the industry but did not have the data to support this theory,” said Ollie O’Donoghue, Industry Analyst, SDI.

“So we were delighted when TOPdesk offered to collaborate on a piece of research into Shared Service Management. The results of the research are compelling with some surprising statistics revealing the extent to which shared service management has developed within the industry."

Picture:   Shared Desk Management will grow in importance according to a report by the Service Desk Institute and TOPdesk.

Article written by Joel Tichborne | Published 01 May 2015


Related Articles

Advantage Goes to Receivers

FSI, the facilities management software provider, has launched a suite of single-purpose smartphone/tablet FM apps called Concept Advantage. Concept Advantage, which...

 Read Full Article
Global Smart Cities - London Ranked 17

Copenhagen, Denmark is the smartest city, with a thriving business ecosystem, high proliferation of smart parking and forward thinking urban development, says a recent...

 Read Full Article
Not Feeling Social? Program Spots The Signs

A computer program has been developed that is able to correctly identify depressed individuals from their social media photos 70% of the time, according to a study...

 Read Full Article
What's the Benefits of a Big Brother Approach?

What is indoor positioning? An indoor positioning system (IPS) is a system that enables companies to locate objects and people inside a building or an office using...

 Read Full Article
Gov to Conquer GoT Nightmare

The government’s £400 million Digital Infrastructure Investment Fund (DIIF) is set to unlock over £1 billion for full fibre broadband and kick-start...

 Read Full Article
Blade Runners

Managers are not prepared for the moral questions that rapidly advancing technologies pose, according to a roundtable held at Nyenrode Business Universiteit...

 Read Full Article
Swedish Chefs' Great Ikea...Sorry - Idea

Employers worldwide can reduce the costs of occupational musculoskeletal disorders by using a free online risk management tool created by ergonomic researchers at KTH...

 Read Full Article
The Big Lunch

With stress, anxiety and obesity all on the rise, the benefits of communal, healthy meals shouldn’t be overlooked in the fight to combat workplace stress. This...

 Read Full Article
Olympian Opening - Tech to Flex at Plex

Tech startups, scaleups and corporate innovation teams are set to fill the former Olympic Media Centre at Queen Elizabeth Olympic Park, Stratford. Plexal, the new...

 Read Full Article
What's Up Docs?

A Google spokesperson has told ThisWeekinFM: “We realise people are concerned about their Google accounts and we're now able to give a fuller explanation after...

 Read Full Article