The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

ISS Partners With ToolSense to Digitise Asset Operations

ISS Partners With ToolSense to Digitise Asset Operations
11 September 2023
 

ISS has established a new global strategic partnership with tech startup company ToolSense to help their employees manage moveable assets such as vacuum cleaners and healthcare equipment.

ISS employees work with over 500,000 movable machines every day, including vacuum cleaners, kitchenware and healthcare equipment, in more than 30 countries worldwide. Using ToolSense’s IoT solution, employees will be able to use QR codes to manage them.

ISS and ToolSense initiated their local collaboration in Austria two years ago, successfully piloting the solution into ISS Austria’s asset management processes.

Markus Sontheimer, CIDO of ISS said “As a cornerstone of our ambition to become the technology leader in our industry, we are firmly dedicated to building an ‘ecosystem’ of strategic partnerships and collaborations with innovative startups and suppliers who are pioneers in their respective fields.

“By digitising ISS’s global asset management through ToolSense’s solutions, we will enhance the entire ‘life cycle’ management of our movable assets and boost our operational efficiency. For instance, we will gain a comprehensive overview of all our on-site tools and machines, including their utilisation, maintenance needs, and potential upgrades. These data-driven insights will ensure that we always have the right equipment on hand at our customers’ sites, enabling a consistent workflow.”

A crucial aspect of integrating ToolSense’s solutions is to digitise work processes that would typically be manually carried out by ISS’s on-site employees. Alexander Manafi, CEO of ToolSense, explained:

“Rather than maintaining an overview of local machines through laborious processes involving pen and paper or Excel sheets, employees will now have access to all relevant information and will manage assets through one single digital platform. This platform provides a machine-to-service connection for real-time communication, access to machine locations, and automatic run-time documentation. Furthermore, machine failures and upcoming maintenance are instantly recorded and tracked. On-site, employees can conveniently report issues by using QR-codes.

“This optimised life cycle management of ISS’s tools, including a better utilisation of existing resources, will also positively impact CO2 emission reductions. We are very much looking forward to embarking on this journey with ISS.”

Picture: a photograph of a person wearing an ISS-branded uniform scanning a QR code on a cleaning machine using a smartphone. Image Credit: ToolSense

Article written by Ella Tansley | Published 11 September 2023

Share



Related Articles

ISS Wins Catering Contract With Kent and Medway NHS Trust

A five-year contract to provide catering services for Kent and Medway NHS and Social Care Partnership Trust has been won by ISS. 50 new food host jobs will be created...

 Read Full Article
ISS Publishes White Paper on AI and FM

ISS has produced a guide to help facilities managers deploy AI in collaboration with Inma Martinez, a participant at the UK’s first AI Safety...

 Read Full Article
ISS Extends FM Contract With Capgemini

ISS has extended its existing integrated facility services contract with Capgemini in Europe and North America, for three years. Approximately 2,900 ISS employees are...

 Read Full Article
Regulator of Social Housing Reveals Increasing Focus on Stock Condition

Emma Mahy summarises the main findings of the final analysis of the Regulator of Social Housing’s report into damp and mould in social housing Released on 28...

 Read Full Article
Kasper Fangel Named as New ISS Group CEO

ISS has revealed the appointment of Kasper Fangel as the company's new Group CEO, effective as of 1 September 2023. Kasper is the current Group Chief Financial...

 Read Full Article
ISS to Hire 1,000 Refugees Across its European Business

Several businesses, including FM company ISS, are pledging to provide jobs and training to more than 250,000 refugees across Europe over the next...

 Read Full Article
ISS Wins Facilities Contract With Department for Environment, Food & Rural Affairs

A seven-year contract to provide the UK Department for Environment, Food & Rural Affairs (Defra) with integrated facilities services has been secured by ISS. The...

 Read Full Article
ISS Group CEO Resigns to Join Carlsberg

Jacob Aarup-Andersen, Group CEO of ISS, has resigned his position and accepted a new job as CEO of Carlsberg Group. Jacob joined ISS in September 2020, having worked...

 Read Full Article
ISS’ Wellbeing Trends for Workplaces in 2023

Ulla Riber, Head of Group Workplace Management at ISS, looks at how physical and mental wellbeing, sustainability as well as diversity, inclusion and belonging are the...

 Read Full Article
ISS Launches Workplace Experience Company

ISS has announced its new boutique workplace experience company, Livv. The company’s mission is to help organisations create and maintain inspiring workplaces,...

 Read Full Article