The Biggest & Best Portal to the Professional Property, Workplace and Built Environment Community

Tuesday, 23 April

Just The Ticket - Paperless Journeys Mark Virgin Outing

Virgin trains delay repay

Thousands more train passengers will be able to wave goodbye to their orange tickets this month as train companies make smart tickets more widely available with the roll out of new technology across the network.

Following recent upgrades, passengers travelling from all major stations across Britain including Waterloo, Brighton, Gatwick Airport, Edinburgh Waverley and Glasgow Central are now able to go paperless, buying smart tickets more quickly and easily online or via their smartphones to store on their handset or a smartcard.

After further installation of readers at stations around the country and software updates due at the end of this month, the Rail Delivery Group expect nine in 10 tickets to be available for sale to customers as smart tickets.

 

Fares reform

With smart ticket options now available with every train operator in Britain, the rail industry is now working with government agencies to progress proposed reforms to the fares system. The Rail Delivery Group's first major submission to the Williams Rail Review put forward proposals which, with updates to regulation, paved the way for pay‐as‐you‐go price caps to be introduced across the country. On long‐distance journeys, it could enable a greater range of on‐the‐day fares for people to buy on their smartphone, giving them more options at a better range of prices.

 

The increased availability of smart tickets is already benefitting passenger by:

  • Saving time as they can buy online from anywhere and can skip queues at ticket machines, with 22% of journeys in 2018 made on tickets bought online, up from 7% in 2013.

  • Allowing travellers to go paperless, ending the days of lost tickets with passes stored securely on a phone or a card. It’s also forest friendly, with the equivalent of almost 1,200km or the distance from London to Edinburgh and back in traditional orange paper tickets saved in the first two months of this year alone.

  • Connecting information about journeys can be to a personal account, enabling ‘one click compensation’ as already available via some operators.

Train companies, the Department for Transport and national and regional transport bodies, including Transport for the North, have worked together to offer smart ticketing at almost all National Rail stations across Great Britain. This included upgrading and installing gates and ticket readers at 890 stations to recognise smart tickets and speed up queues for buying tickets, for example at Britain’s busiest station, London Waterloo, which sees over 94 million journeys to and from every year.

Picture: For more than twenty years Virgin Trains came up with innovations such as automatic delay repay.

Article written by Brian Shillibeer

Share



Related Articles

Southern Comfortable - Tube Traumatised

Tube Strikes - When and Where Travel advice has been issued ahead of a planned RMT Tube strike from 8:00pm on Sunday until around 9:00am on Wednesday Transport for...

 Read Full Article
'IRA' Claim Parcel Bomb Responsibility In Correctly Coded Call

A claim has allegedly been made on behalf of the ‘IRA’ for the parcel bombs that were delivered to premises in the UK - using a recognised codeword. A call...

 Read Full Article
London And Glasgow Parcel Bombs Linked To Ireland

The Met Police Counter Terrorism Command’s investigation into three improvised explosive devices at addresses in London on March 5 is ongoing. The incidents are...

 Read Full Article
Shock As Rail Companies Advocate Fare Deal For Commuters

An ‘Easier Fares for All’ proposal has been put forward to make rail fares transparent and simpler to understand in an unprecedented move by the normally...

 Read Full Article
Strikes & Hikes - Commuters Fume At Service And Lolly

Rail fares will go up by 3.2 per cent in January 2019 - they went up by 3.6 per cent in Jan 2018. After nearly 8 months of chaos on the network, commuters could face...

 Read Full Article
Manchester Rail Misery & Jubilee Line Strikes

The Mayor of Greater Manchester has called on the Transport Secretary to intervene in the Northern rail fiasco while commuters on the Jubilee line can look forward to...

 Read Full Article
Northern Rail - Two Days Of Strikes Planned

The Rail, Maritime and Transport union has confirmed a further two days of strike action on Northern Rail will go ahead next week. The strike is in protest at the...

 Read Full Article
Ticket to Ride Without a Care

The government has this week (ending October 13) set out details of its £80 million programme to introduce smart ticketing across England and Wales by the end of...

 Read Full Article
Trains and Tunnels Moving Forward

The Transport Secretary Chris Grayling and Mayor of London Sadiq Khan have met to discuss the way forward for Crossrail 2. They agreed that there is no doubt London needs...

 Read Full Article
My Train Hell - Which Highlights Train Dire Straights

  New analysis by Which? reveals that there has been virtually no progress on fixing dire satisfaction scores for the handling of rail delays and management of...

 Read Full Article