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New Appointments in Facilities Management – May 2021

26 May 2021 | Updated 27 May 2021

RICS, Compass Group UK & Ireland, DMA Group and Crown Records Management have all appointed new members of staff this May.




Picture: a graphic showing headshots of Tina Pailley, Wendy Bennett and Carolyn Ball


RICS Appoints Next RICS Senior Vice President


Tina Paillet has been elected as the next RICS Senior Vice President.

As a key ambassador for RICS, Paillet will work as part of the global Presidential Team to advance strategic goals and create positive social impact in the built environment. Paillet is an international real estate executive with over 25 years of experience in the built environment. For the past twelve years she has worked at Generali Real Estate, where she has overseen global asset management, development projects, technology and sustainable investing for the Group’s €32 billion real estate portfolio worldwide, including major office, retail and residential development projects across France, Germany, Italy, Portugal, Spain and the UK.

Paillet has served as the Chair of the RICS Europe Board since 2017, where she currently focuses on deploying member expertise and knowledge in the drive to “Build Back Better” following the COVID-19 pandemic. She is notably driving advocacy for public and private action to combat climate change, whilst embracing new technologies and the opportunities they present for our ways of working and living. She is also the European Ambassador for the World Green Building Council’s #BuildingLife campaign, promoting whole life cycle carbon accounting and the circular economy in the European building and construction industry.

Paillet will take up her role in late 2021, serving a one-year term before becoming President-Elect in 2022, and finally RICS President in 2023. RICS’ Governing Council elects a new Senior Vice President each year, with all Chartered Professionals (MRICS and FRICS) around the world eligible to apply for the position.


DMA Group Bolsters Management Team With Senior Appointment


Property services specialist, DMA Group, has expanded its facilities & maintenance team with the appointment of Wendy Bennett as Customer Services Director. Bennett  will now be responsible for leading DMA’s account management and customer care teams to ensure the company continues to provide industry recognised levels of customer satisfaction. 

Bennett 's extensive customer service and operational experience includes running large customer helpdesks, deploying field-based engineering resources within the built environment, and working with fast-moving, online consumer products.

Her previous experience includes a role where she was main board director at Aqualisa and as Customer Service Director at TM Lewin where she was responsible for corporate sales and customer services. Amongst her successes within the first 12 months in the latter role was turning the contact centre into a revenue stream and growing corporate sales by 51 per cent on last year, 22 per cent against budget.

She commented: “I’m delighted to be joining at such an exciting time for DMA Group. I am looking forward to working with such an accomplished team to fulfil its ambitions and bring to market the innovation through technology that will underpin outstanding customer service.”




Compass Group UK & Ireland Announce Director for Delivery of Net Zero


Following the announcement of Compass Group UK & Ireland’s commitment to reach Climate Net-Zero by 2030, the organisation has announced Carolyn Ball will be stepping into the newly created role of Director for Delivery of Net-Zero.

Ball will be responsible for delivering the company’s Climate Net Zero ambitions, which will see change at scale as sustainability becomes a core business objective across all services. Compass Group UK & Ireland’s target is the foodservice industry’s first commitment to reach Climate Net-Zero by 2030. The business has outlined a Charter and Roadmap to provide more detail on the strategy, to create a sustainable food system that delivers Net Zero, including philosophies and milestones it will champion this decade.

Ball has a long-standing passion for the role of food and service in supporting the environment. She has carried out extensive personal research in this space and continues to develop strong relationships with leading advisors, academic researchers and economists worldwide. 

Ball steps into the role having previously been Head of Business Development for the RA Group, which is a collection of specialist food and guest services companies, including Restaurant Associates, Rapport, RA Venues and commercial restaurant partnerships including City Social by Jason Atherton.

Carolyn Ball, Compass Group UK & Ireland Director for Delivery of Net Zero commented: “I’m proud this is the largest and most challenging commitment Compass has made to date because that’s exactly what’s needed. Achieving true industry transformation will always feel like a miracle until it’s realised and we are running out of time. It’s a privilege to work in a business brave enough to act, with talented teams so capable of delivering. Our role is no longer to question if, but to ask how – and how fast – we can act together to make it happen.”


Antony Biondi Appointed Head of ECM at Crown Records Management


Crown Records Management has appointed Antony Biondi as its first Head of ECM to drive the business forward in the digital transformation space.

antony biondi


Picture: a photograph of Antony Biondi


Biondi has 13 years of experience in the field of Enterprise Content Management (ECM), including 10 years at Process Flows as well as working with vendors including NetDocuments and M-Files Corporation.

Now he is tasked with enhancing Crown Records Management’s digital offering and establishing the business as a leader in the field of digital transformation consultancy and solutions.

He said: “It’s an exciting role at a pivotal time when companies are increasingly looking for new answers to old business problems.

“I have worked in the ECM space for many years and I am passionate about supporting customers on their digital journey.

“Digital transformation is a crowded space, with many businesses focused on selling products, but Crown Records Management’s differentiation is our consultative approach.

“By taking the time to understand a customer’s pain points, or by analysing a company’s growth patterns, we can demonstrate how ECM and powerful digital software can resolve issues and enhance processes. It’s about outcomes first and foremost.”

Crown Records Management Region General Manager UKI, David Fathers, believes the time is right to focus on a digital offering to enhance the scanning, records management, secure destruction and physical data storage services already offered by the business.

“There is a big opportunity in the market because COVID-19 has accelerated the interest of businesses in digital transformation,” he said.

“We are delighted to bring Antony on board to lead our ECM team. His knowledge and energy will be crucial in taking the business forward and this is an exciting time for Crown Records Management.”

The announcement comes just two months after Crown Records Management unveiled a strategic partnership with Germany-based ELO Digital, a leading provider of ECM software and business workflow solutions.

Crown Records Management is part of the Crown Worldwide Group which also includes Crown Relocations, Crown World Mobility, Crown Workspace and Crown Fine Art.

Antony Biondi added: “Crown as a business is looking to offer more value to its loyal customer base across all brands and to attract new customers. Being able to offer business analysis, consultancy and digital solutions is vital to that aim.”

Picture: a photograph of a tall skyscraper building 

Article written by Ella Tansley | Published 26 May 2021


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