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Celebrating Front of House Excellence Within The Corporate World

CRotY Awards
15th January 2020

Entries for the Corporate Receptionist of the Year Award 2020 are now open. This is the only award scheme that recognises and celebrates the exceptional front of house receptionists working in the sector. The competition is open to any receptionist working in a corporate organisation either directly or through a third-party service provider.

Receptionists play a crucial role in the corporate world – not only are they the face of the business, assisting visitors who have extremely high expectations, but they also have to communicate effectively with people of all levels within their organisations. Providing a warm welcome to dozens of busy visitors, whilst following numerous processes and maintaining an efficient reception desk is no small task! That’s why the Corporate Receptionist of the Year Award is so important in recognising these individuals – without whom, many businesses would not be able to function.

“We’re delighted to support an award which celebrates and shines a light on the essential work of corporate receptionists”

– Joanna Swash​

Managing Director, Moneypenny


Shining a light on excellence

As mentioned above, the Corporate Receptionist of the Year Award is the only award that recognises and celebrates the exceptional front of house receptionists working in the corporate sector. The competition is open to any receptionist working in a corporate organisation either directly or through a third-party service provider.


“We are excited to be supporting this award which recognises the true value of the corporate receptionist”

– Sam Farrant

Managing Director, vpod


Putting applicants through their paces

Corporate Receptionists must be highly organised, with the ability to keep calm under pressure and maintain a positive outlook and friendly smile within a fast-paced environment, day after day. These are just some of the multitude of qualities and skills the judging panel will be looking for when they take the entrants through their paces in the lead up to the awards ceremony on Wednesday 13th May 2020, when the overall winner will be announced. Neatly, this special event coincides with International Receptionists’ Day – a key date that encourages excellence in reception teams across a range of sectors, promoting pride and professionalism amongst receptionists for the important role they play within an organisation.

The judging team are drawn from leading front of house outsourcing companies in the marketplace including Office Concierge, Portico and Rapport, JLL, CBRE, and a number of organisations where the service is in house, as well as representatives from the Award’s partner sponsors. Shortlisted finalists will be invited for interviews and role-play activities to assess their worthiness for this sought-after accolade.


Opportunity for learning and development

In addition to being crowned ‘Corporate Receptionist of the Year’, the winner will also attend a fantastic two-day Leadership Development Programme as well as being given an all-expenses-paid opportunity to cross-train at up to three leading corporate offices of their choice in bustling New York City!

Last year’s winner, Kitija Lace was inspired by the amazing people she met whilst learning from the reception teams at Citi bank, Accenture Midtown and Soho, White and Case – describing these teams as “the heart and soul of the building.”

She was wowed by the professionalism at these as very different sites, asserting that it was incredibly impressive to see how well everything is managed across a range of “truly wonderful workplaces”. Kitija relished this development opportunity and took a great deal of learning from these different businesses back to her corporate receptionist role in London.

But the prizes aren’t all about work, as the winner will get to enjoy plenty of free time on their trip this movie-set worthy city – where last year’s winner, Kitija enjoyed exploring the city’s breath-taking sights. She spent her leisure time walking by the Hudson River, getting lost in Brooklyn, shopping on 5th Avenue, and watching the glorious sunset from ‘The Vessel.’

On their return, the winner will be treated to dinner at a top-notch restaurant in London bearing a Michelin Star. In addition, there will be a selection of other great prizes, donated by the award’s partner sponsors, on offer for the finalists.

Corporate Receptionist of the Year 2019n Winner – Kitija Lace

On winning the award in 2019, Kitija Lace (pictured above) commented:

“It’s such a huge recognition. It has never been done before for our line of business. I want people to know what an amazing job we do, how every day is so different and how you grow with each experience and interaction.”


Article written by Daisy Miceli – published 15th January 2020


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