The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Celebrating Front of House Excellence Within The Corporate World

CRotY Awards
15 January 2020 | Updated 04 March 2020

Entries for the Corporate Receptionist of the Year Award 2020 are now open. This is the only award scheme that recognises and celebrates the exceptional front of house receptionists working in the sector. The competition is open to any receptionist working in a corporate organisation either directly or through a third-party service provider.

Receptionists play a crucial role in the corporate world – not only are they the face of the business, assisting visitors who have extremely high expectations, but they also have to communicate effectively with people of all levels within their organisations. Providing a warm welcome to dozens of busy visitors, whilst following numerous processes and maintaining an efficient reception desk is no small task! That’s why the Corporate Receptionist of the Year Award is so important in recognising these individuals – without whom, many businesses would not be able to function.

“We’re delighted to support an award which celebrates and shines a light on the essential work of corporate receptionists”

– Joanna Swash​

Managing Director, Moneypenny


Shining a light on excellence

As mentioned above, the Corporate Receptionist of the Year Award is the only award that recognises and celebrates the exceptional front of house receptionists working in the corporate sector. The competition is open to any receptionist working in a corporate organisation either directly or through a third-party service provider.


“We are excited to be supporting this award which recognises the true value of the corporate receptionist”

– Sam Farrant

Managing Director, vpod


Putting applicants through their paces

Corporate Receptionists must be highly organised, with the ability to keep calm under pressure and maintain a positive outlook and friendly smile within a fast-paced environment, day after day. These are just some of the multitude of qualities and skills the judging panel will be looking for when they take the entrants through their paces in the lead up to the awards ceremony on Wednesday 13th May 2020, when the overall winner will be announced. Neatly, this special event coincides with International Receptionists’ Day – a key date that encourages excellence in reception teams across a range of sectors, promoting pride and professionalism amongst receptionists for the important role they play within an organisation.

The judging team are drawn from leading front of house outsourcing companies in the marketplace including Office Concierge, Portico and Rapport, JLL, CBRE, and a number of organisations where the service is in house, as well as representatives from the Award’s partner sponsors. Shortlisted finalists will be invited for interviews and role-play activities to assess their worthiness for this sought-after accolade.


Opportunity for learning and development

In addition to being crowned ‘Corporate Receptionist of the Year’, the winner will also attend a fantastic two-day Leadership Development Programme as well as being given an all-expenses-paid opportunity to cross-train at up to three leading corporate offices of their choice in bustling New York City!

Last year’s winner, Kitija Lace was inspired by the amazing people she met whilst learning from the reception teams at Citi bank, Accenture Midtown and Soho, White and Case – describing these teams as “the heart and soul of the building.”

She was wowed by the professionalism at these as very different sites, asserting that it was incredibly impressive to see how well everything is managed across a range of “truly wonderful workplaces”. Kitija relished this development opportunity and took a great deal of learning from these different businesses back to her corporate receptionist role in London.

But the prizes aren’t all about work, as the winner will get to enjoy plenty of free time on their trip this movie-set worthy city – where last year’s winner, Kitija enjoyed exploring the city’s breath-taking sights. She spent her leisure time walking by the Hudson River, getting lost in Brooklyn, shopping on 5th Avenue, and watching the glorious sunset from ‘The Vessel.’

On their return, the winner will be treated to dinner at a top-notch restaurant in London bearing a Michelin Star. In addition, there will be a selection of other great prizes, donated by the award’s partner sponsors, on offer for the finalists.

Corporate Receptionist of the Year 2019n Winner – Kitija Lace

On winning the award in 2019, Kitija Lace (pictured above) commented:

“It’s such a huge recognition. It has never been done before for our line of business. I want people to know what an amazing job we do, how every day is so different and how you grow with each experience and interaction.”


Article written by Daisy Miceli | Published 15 January 2020


Related Articles

Corporate Receptionist of the Year – 2020’s Winner Named

Diana Riaubiene of ISS has been named as 2020's Corporate Receptionist of the Year. Riaubiene works for ISS at their contract with a financial institution, and she...

 Read Full Article
Corporate Receptionist of the Year – What Can 2020's Winner Expect?

We recently announced that entries for the Corporate Receptionist of the Year Award are open once again. Therefore there’s no better time to look back at...

 Read Full Article
First Impressions – International Receptionists' Day

Guest services provider Rapport is calling on all organisations to celebrate their front-of-house staff on International Receptionists' Day. International...

 Read Full Article
Creating a First Impression – National Telephonists’ Day

Guest services provider Rapport is calling on businesses to recognise and thank their professional telephone operators on National Telephonists’...

 Read Full Article
No Reception Desk for Accountancy Firm – Outsourcing Call Handling

Jo Giles, Head of Facilities at Cooper Parry, explains how the removal of their formal reception desk and outsourcing their call handling has changed the dynamic of their...

 Read Full Article
Celebrating International Receptionists’ Day 2020

Today is International Receptionists’ Day, and a chance to praise all front-of-house reception staff in every sector. National Receptionists' Day was first...

 Read Full Article
FM Industry Celebrates Award Achievements

This month, companies such as Amey, Medirest and ABM UK have all won industry awards for key achievements made over the last year.   Amey and Business Moves...

 Read Full Article
Portico Wins Guest Services Contract at 125 Old Broad Street

Portico has been selected to provide guest services at 125 Old Broad Street, winning the contract from the incumbent that had been in place for more than eight...

 Read Full Article
London South Bank University Estates Team Wins CIBSE Award

London South Bank University’s estates and academic environment team has won a CIBSE Building Performance award for efficient facilities management. The team won...

 Read Full Article
UCL Guidelines Win CIBSE Award 

University College London in collaboration with Buro Happold has won the “Learning and Development” award at the 2021 CIBSE Building Performance...

 Read Full Article