The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Friday, 7 August

New Five-Year Contract for ISS Despite Pay and Conditions Dispute

New Five-Year Contract for ISS Despite Pay and Conditions Dispute
22 July 2020

ISS Mediclean has signed a new five-year contract with Homerton University Hospital NHS Foundation Trust, amidst reports of concerns about poor wages and working conditions.

According to HuffPost, the contract was awarded under a “voluntary ex-ante transparency” (VEAT) notice, which allowed it to bypass the tendering process due to complications surrounding COVID-19.

Unions are calling for ISS to deliver pay and conditions that provide parity with NHS colleagues at the hospital.

The contract is worth an estimated £30 million. 


“Matt Hancock should put the brakes on this contract until there’s been a full investigation into the issues. Otherwise unions will be forced to make a formal challenge to the awarding of the contract.”

– Maggi Ferncombe

Regional Secretary, UNISON London 


An “Outrageous and Blatant Attempt to get Around the Rules”.


The initial contract was awarded to ISS Mediclean in 2015 and included waste management, patient catering, retail catering for staff and visitors, healthcare cleaning, portering, security services, window cleaning, pest control, and linen management.

The contract has come under scrutiny recently, with the terms and conditions of ISS staff contracts at the trust described as “ much inferior” in terms of salary, sickness pay, pensions and routes for progression. 

GMB London, the union for outsourced porters, domestics, cleaners, catering and security staff employed at the trust, confirmed that they are aware that there has been no enhancement of pay and no better terms and conditions for ISS workers in the extended five-year contract between the Trust and ISS. 

UNISON is lobbying for the trust to scrap the ISS contract and directly employ staff, with London regional secretary Maggi Ferncombe penning a letter to the government to ask for “urgent intervention.”

Ferncombe commented: “This is an outrageous and blatant attempt to get around the rules. It drives a coach and horses through UK and EU regulations.

“Matt Hancock should put the brakes on this contract until there’s been a full investigation into the issues. Otherwise, unions will be forced to make a formal challenge to the awarding of the contract.”

This news comes as the government this week announced above-inflation pay rises for almost 900,000 public sector workers. 

Picture: A photograph showing a cleaning in progress sign

Article written by Ella Tansley | Published 22 July 2020


Related Articles

ISS To Provide Soft Services At New Nightingale Hospital

The FM industry continues to step up to the challenge set by COVID-19, with ISS UK taking on the soft services contract at ExCeL exhibition centre. ISS will deliver...

 Read Full Article
Combined Technical Solutions Wins Contract at 100 Bishopsgate

Combined Technical Solutions has announced that they have been awarded a new contract for Freshfields Bruckhaus Deringer at 100 Bishopsgate. The contract award is for...

 Read Full Article
Imtech Inviron Signs Three-Year Contract With OSD Healthcare

Imtech Inviron has secured a three-year contract to provide facilities management services to OSD Healthcare’s Hemel Hempstead facility. OSD Healthcare is...

 Read Full Article
NHS Procurement Framework Helps Public Sector Bring Back Employees

A new procurement framework to help the public sector access technology that supports social distancing in the workplace has been launched by NHS Shared Business Services...

 Read Full Article
Churchill to Provide Cleaning and Janitorial Services to the Scottish Police Authority

Churchill Group has secured a multi-site contract with the Scottish Police Authority (SPA), beginning this month. They will provide cleaning and janitorial services on...

 Read Full Article
Mitie Secures Royal London Group’s First Integrated FM Contract

Mitie is to deliver a new integrated facilities management contract with Royal London, the UK’s largest mutual life insurance, pensions and investment...

 Read Full Article
Facilities Management Marketplace Launched for the Public Sector

A new digital portal to make it easier for the public sector to find suppliers for a range of FM services has been launched. Buyers from both central government and...

 Read Full Article
Imtech Inviron to Provide Technical FM at Jewish Care Properties

Imtech Inviron has secured a new five-year deal to provide technical facilities maintenance services across 26 Jewish Care properties. Jewish Care is the largest...

 Read Full Article
Platinum Facilities To Provide Hard Services at Berkeley Square Estate

Platinum Facilities has announced it has been appointed to provide mechanical, electrical and plumbing services at the Berkeley Square Estate in London. The...

 Read Full Article
Anabas Appoints Richard Bostelmann To Manage Extended Ogilvy Relationship

Richard Bostelmann has joined boutique facilities management provider Anabas to work on its long-standing partnership with Ogilvy, a contract which was extended earlier...

 Read Full Article