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The Pandemic's Effect on Customer & Employee Experience


How has the pandemic impacted industries around the world? 

We’ve reached out to over 4,000 businesses on how the lockdown has affected their business and more specifically their customer and employee experience offering. 

In The Pandemic's Effect on Customer & Employee Experience, you will find the survey's findings, which we have compared with â€¯HappyOrNot proprietary experience data as well other interesting industry insights.  More specifically:

– How the offered customer experience was affected
– The effects of at-home working on productivity
– How businesses were impacted overall given the forced shift in strategy

Access The Report Now


Remote working is here to stay. Managers need to find new ways to keep their team engaged and motivated from a distance. Checking how your team is coping and responding to employee wellbeing patterns is essential in ensuring business continuity. 

To help you cope with disruption, we're offering 8 Techniques to Ensure Great Employee Experience in Times of Crisis.

This short eBook is a collection of practical steps to help keep your teams connected and motivated. 

Key takeaways:

- Guidance on managing remote teams
- Tracking trends in employee wellness and satisfaction
- Tools to support you in keeping you team spirit intact
- Address the common challenges of remote working

Take a look, and learn how you can cope with whatever the world has in store.

Download eBook Now