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Now That's Smart - Workforce Management Aids Growth

A cleaning & security business has expanded with the help of employee scheduling and workforce management software
04 December 2019 | Updated 06 December 2019

A cleaning & security business has improved control over thier operations with the adoption of employee scheduling and workforce management software from SmartTask.

Following a period of rapid expansion, the company - CSM - needed to replace existing paper systems, to better monitor and coordinate a team of 250 cleaning operatives and security guards that work across Scotland.

The move has allowed CSM to improve service delivery, enhance duty of care and support business development, while already reducing its administrative burden by up to 35 hours a month.

“We have expanded our business to service over 200 sites, so we recognised that we had outgrown many of our existing manual systems,” explained Martin Heneaghan, MD of CSM Facilities Management. “We not only needed a software solution that would automate and streamline these processes but also help us differentiate our offering within what is a very marketplace.”


Booking on

Since the adoption of SmartTask, cleaning and security staff now book on/off shifts and submit check calls via an automated telephone system using secure PIN codes. This is helping the company to capture precise time and attendance data to monitor the status of all frontline employees as they start, finish and complete work.



CSM is planning to roll-out the SmartTask app so that staff can use a smartphone to quickly confirm attendance along with a GPS timestamp. The company is also using scannable NFC checkpoint tags on a number of security contracts for patrol monitoring and proof of attendance for supervisors.



Meanwhile, a rostering tool is enabling CSM’s central operations team to increase the speed and efficiency of workforce scheduling. As a result, the company can quickly create accurate rosters that automatically factor in holidays, available working hours and personal staff preferences.

Work schedules have previously been communicated to staff either verbally or via text, but with the roll-out of the SmartTask app, staff members will soon be able to receive and confirm their individual schedules using a smartphone.

Picture: A cleaning & security business has expanded with the help of employee scheduling and workforce management software.

Article written by Brian Shillibeer | Published 04 December 2019


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