The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

It's All in the Continuity

24 June 2016 | Updated 01 January 1970
 

Carillion’s Customer Experience and Asset Maintenance Centre teams have achieved certification to the internationally recognised standard for business continuity, BS ISO 22301.

Carillion teams at the Customer Experience Centre in Sheffield and the Asset Maintenance Centre in Manchester have each been independently certificated as part of the company’s policy to meet its regulatory, customer and internal requirements.

It sees this as being particularly valuable in the event of a significant unplanned business disruption, e.g. extreme weather, pandemic, terrorism, cyber attacks or transport disruptions.

BS ISO 22301 specifies requirements for setting up and managing an effective business continuity management system to manage recovery following a disruptive incident. The teams in Sheffield and Manchester work to Carillion’s global  BS ISO 22301 compliant Business Continuity Management Systems with certification at these locations covering their customer contact management, data capture, work allocation, billing, job management, finance and back office functions.

The CEC in Sheffield operates 24/365 and is claimed to be the UK’s largest FM helpdesk with nearly 250 colleagues, serving on a daily basis approximately 1 million people who visit, shop and work in the 100,000 sites Carillion manages and maintains. Locations range from banks, hospitals, local authority premises and prisons to railway stations and schools.

“Delivery of resilient and uninterrupted customer service is a constant business imperative and with the attainment of BS ISO 22301 certification our customers can be assured that our Customer Experience Centre team in Sheffield and our Asset Maintenance Centre in Manchester have a high level of resilience to safeguard their 24/7/365 services,” stated Nigel Taylor, MD, Carillion Services. “Our UK FM business has 108 clients across blue chip private ones and high profile public sector customers including Arriva Rail North, Barts Health NHS Trust, Centrica, the Ministry of Justice and London Overground.”

The Asset Maintenance Centre in Manchester acts on call information received from the CEC and provides job scheduling and business support services particularly to mobile engineers.

Picture: Carillion’s teams in Manchester and Sheffield have been assessed to BS ISO 22301

Article written by Mike Gannon | Published 24 June 2016

Share



Related Articles

Mobile Nicking Moped Mobsters Get The Sting

The City of London Police are continuing to investigate after suspects on mopeds entered a jewellers on Fleet Street on Monday December 4 The police were called at...

 Read Full Article
McDonalds Security Contractor In 'Remove Your Hijab' Scandal

Thursday evening, November 30, McDonalds Restaurants discovered the hard way that a relationship with a contractor - in this case, employing cheap, untrained security...

 Read Full Article
Uber And The Cyber Nightmare Ride

In an unprecedented move, the National Cyber Security Centre has commented specifically on the Uber data breach - with a coded reference to the fact that Uber tried to...

 Read Full Article
If Dolly Can Be Hacked, What About The Hand Dryer?

  Connected toys with Bluetooth, wi-fi and mobile apps may seem like the perfect gift for Christmas. But Which? has found that, without appropriate safety...

 Read Full Article
Santa's Little Help Themselfers

Theft and fraud in the workplace rises in December as workers turn to crime to help fund their seasonal celebrations. While workplace theft is a year-round phenomenon,...

 Read Full Article
Appointments In A Changing World

Wilson James has amalgamated its City of London and Southern business regions to create a £65m operational ‘powerhouse’ spearheading a targeted...

 Read Full Article
Environment Agency Trials Use Of Body Cameras

Environment Agency enforcement officers in the North East are wearing body worn cameras as part of a six-month trial. It is the first of its kind within the...

 Read Full Article
Yahoo Cyber Breach Was Bigger

Yahoo has announced (week ending Oct 6) that it is providing notice to additional user accounts affected by an August 2013 data theft previously disclosed by the company...

 Read Full Article
IPSA Chair and Appointment With GDPR In Mind

The new head of security at Sodexo has become the first female chair of the International Professional Security Association in its 59-year history. Jane Farrell was...

 Read Full Article
Do You Do Data? EU GDPR to Enter British Law

In a statement of intent (made on Monday 7), the government has committed to updating and strengthening data protection laws through a new Data Protection Bill. The...

 Read Full Article