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IWFM Research Highlights Flexibility and Personalisation as the Key to the Future of the Office

IWFM Research Highlights Flexibility and Personalisation as the Key to the Future of the Office
02 November 2022 | Updated 03 November 2022

New research released by IWFM and MillerKnoll has revealed that most companies remain uncertain about what their post-pandemic workplaces will look like.

For the research, titled “The future of office design”, IWFM and MillerKnoll invited leading workplace and FM experts such as Cushman and Wakefield, Nationwide, and Red Hat to share insights on where companies currently stand on the future of the office and how the future workplace will be designed.

The report dives into the main considerations for developing a future-facing workplace strategy, including office design, technology, workplace policies, inclusivity and wellbeing, and the legal landscape.


Watch the Video




The key takeaways offer important insights into how businesses are developing and experimenting with new ways of working, while a helpful guidance checklist outlines the points to consider when redesigning the workplace and rethinking your practices.


Most Employees Willing to Try Something New


For most employers, the discovery process for finding new ways of working continues with experimentation being the current preferred approach. However, experts agree that open communication between employers and employees about what’s right for each individual and how they function best is critical. “We have found that people are more willing to try something, even if they’re hesitant about it, as long as it’s for a short period of time and they can give feedback and feel their views have been heard so that the next idea can be adjusted accordingly,” said Elaine Asal, Senior Associate at Gensler, at the event.

Elaine continued: “This kind of follow through builds trust with the employees and engenders the ability to continue to experiment.”


“Choice is really important to people, and the genie is now out of the bottle on that one. People are really voting with their feet if they’re not getting that choice. What they really like is unfettered flexibility.”

–Zoe Humphries

IFM Workplace Experience Director, Cushman and Wakefield



“Unfettered Flexibility”


The risk to companies that fail to involve their people in workplace decisions and the rewards of embracing a collaborative process was set out by Cushman and Wakefield’s IFM Workplace Experience Director, Zoe Humphries: “Choice is really important to people, and the genie is now out of the bottle on that one. People are really voting with their feet if they’re not getting that choice. What they really like is unfettered flexibility.”

Zoe continued: “By creating an amazing employee experience, you could improve everyone’s efficiency.”



Picture: a photograph of Peter Brogan. Image Credit: IWFM


Peter Brogan, Head of Research and Insight at IWFM, commented: “The workplace and facilities management profession has a crucial role to play in recommending, designing and enabling new ways of working that meet individual and organisational needs. Each organisation has its own circumstances and requirements, but as this research shows, experts agree that a flexible, personalised approach will be the best solution for most.”

Joseph White, Director of Design Strategy at MillerKnoll, shared guidance for implementation: “One of the things we heard first-hand is that small signals can send big messages - for better or worse - and that a change in mindset can open up new opportunities. Mutual trust and transparency in communication are critical for balancing individual needs with organisational objectives. By actively maintaining that balance, the outcomes for all will be improved as we design a better tomorrow.”  

IWFM and MillerKnoll’s The future of office design report is available now on

Picture: a photograph of an office corridor, a meeting room with glass walls can be seen where several people are working at a table with laptops and paperwork. Image Credit: Unsplash

Article written by Ella Tansley | Published 02 November 2022


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