The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

On The Road to Heaven...Or Hell - Best Services Revealed

Norton Canes Service Station.
13 August 2018 | Updated 17 August 2018

Norton Canes (Roadchef) services on the M6 toll has been rated England’s best motorway services in a user survey by the independent transport user watchdog.

For the second year running motorway service operators have performed well overall with 92 per cent of visitors happy with their visit, although value for money continues to be a key area for improvement.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “It’s good to see motorway services customers feel they get a good experience. Motorway services play an important role in providing the break motorists need. Drivers tell us they feel less stressed and more awake.

“Motorway service operators need to focus on ensuring customers see their experience as value for the money they’ve paid – that there is good range of food on offer and that buildings are maintained to a high standard.”



Across the country continued investment by operators is making a real difference to driver experience when they stop at services. In last year’s survey Heston East was the lowest ranked site with 62 per cent satisfaction. This year it has seen a significant increase to 88 per cent satisfaction.

The biggest improvement of any site this year was at Stafford South – which has gone from 70 per cent satisfaction in 2017 when it was ranked second lowest to 99 per cent, the second highest performer in 2018.


2, 4, 6, 8 - motorway count-up

In this second annual survey Transport Focus asked 9,600 customers about their experience at 111 motorway services in England. Visitors had their say on facilities such as toilets, staffing, food and drink.

Overall, the survey found 92 per cent of customers were satisfied with their visit including:

  • The friendliness of staff was rated good by 94 per cent of visitor.

  • 89 per cent of visitors were satisfied with the cleanliness of the toilets.

  • At 88 per cent, satisfaction rates among people who drive for a living showed the biggest year-on-year increase, but remains lowest across all driver groups.

  • 66 per cent of visitors thought the food or drink available to eat in the services was value for money.

  • 24 per cent of visitors said they arrived at the services in a tired, stressed or frustrated frame of mind; this was reduced to just 5 per cent when leaving to go back on the road. This highlights the beneficial impact that a good motorway services experience can have on driving standards and road safety.

Picture: Norton Canes Service Station.



Article written by Brian Shillibeer | Published 13 August 2018


Related Articles

Top Motorway Services Named

A survey by the independent transport user watchdog Transport Focus has revealed Reading Westbound Services on the M4 as England’s top motorway services. In a...

 Read Full Article
Mobile Madness - Bigger Penalties to Come

At the end of last week (and big news across the weekend), the government has declared plans to make using a handheld device whilst driving a fixed six point penalty...

 Read Full Article
RSVP to Fleet Safety Survey

The road safety charity Brake is inviting all organisations and businesses with employees who drive for work to take part in its annual fleet safety survey. Conducted...

 Read Full Article
Europcar Introduces Safety Programme

Europcar has put special measures in place to provide customers with a safe and flexible travel experience, as explained in a recent video. Their group-wide Safety...

 Read Full Article
Europcar Mobility Group Supports Essential Workers With £5 Car Rental

The group have launched the "Together" programme to support the mobility of workers in emergency service sectors in light of the COVID-19...

 Read Full Article
The Future Of The Company Car 

Fleet management expert Peter Crabtree, of Europcar Mobility Group, explores the latest issues around business travel, company cars and sustainable employee...

 Read Full Article
Europcar Mobility Group Assists In Sheffield Flood Recovery 

Europcar has provided a long wheel-base van to help with continued work following the 2019 floods. The Europcar Vans Sheffield Supersite has come to the rescue of...

 Read Full Article
Great Britain’s £1.2 Billion Junk Driving Problem

Over half of UK drivers admit to eating fast food on long journeys, according to new research by SEAT. The binge eating costs £1.25 billion a year but more...

 Read Full Article
Don't Let Driving Cause The Summertime Blues

The RAC is urging drivers to check their vehicles before setting out in the heat - and to be aware that heat can cause tiredness and tiredness can increase the likelihood...

 Read Full Article
ULEZ Vous? GreenZone Gets EVs Going Well In Time...Will You?

Commercial cleaning company GreenZone Cleaning & Support Services, has invested in four EV charging pods outside their head office in West London - which will help...

 Read Full Article