The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

Changing Trends in Security Recruitment

Changing Trends in Security Recruitment
21 March 2022

A decline in zero-hours employee contracts in the security sector could indicate a wider changing trend in recruitment as a whole, says Chloe Jehu, People Services Coordinator at Expeditious Services.

Chloe Jehu started at Expeditious Services in 2020 looking after screening & vetting within the recruitment team, after spending seven years in retail and retail store management working for large corporate businesses. Chloe now works in the People Services department assisting the People Services Manager with recruitment, in particular, TUPE transfers, screening & vetting, onboarding and selection, and assisting with the HR tasks throughout the full life cycle of employees. She is currently completing her CIPD Level 5 in HR Management.


Watch the Video




What’s Changing in Employment Culture and Why?


Not many years ago, zero-hour contracts were preferred by many in the security industry to have employment on their terms, greater flexibility, and a work-life balance. Employers were making the most of this open working commitment to fill labour gaps (such as sickness or holiday) at short notice.

Today, many are leaving the unpredictable and unstable world of zero-hours contracts, in favour of full-time work; a complete shift in working culture. After nearly two years of job insecurity from COVID and Brexit, I’ve noticed a rise in security officers looking for guaranteed hours and pay, willing to compromise on their flexibility for stability.


What’s the Bigger Picture?


Of course, it’s not just the security industry this trend is impacting. Some other sectors most affected include hospitality, arts and recreation, and construction, which all tend to recruit workers on zero-hour contracts, which the government has failed to ban. Companies firing and rehiring workers has been widespread during the pandemic, with almost one in ten workers told to re-apply for their jobs on worse terms and conditions. There are however, calls for zero hour contracts to be abolished completely, in support of creating a more stable economy.



Picture: a photograph of Chloe Jehu. Image Credit: Expeditious Services


How Does this Impact Businesses and the Security Industry?


The shift in recruitment culture and employment expectations are having a significant impact on businesses; both good and bad.


  1. It helps businesses who looking to recruit their own internal team of security officers
  2. This would provide them with a dedicated workforce, giving a more reliable team, delivering a better quality of work, control over their training and governance, nurturing company values and culture.
  3. It also improves stability in the workforce, helping employee retention and lowering the risks of corruption and other similar incidents




  1. Difficult to create these roles with clients as not all work can be guaranteed. A large portion of security work is reactive and ad-hoc in its nature
  2. Many self-employed officers could charge more than what might be available to them on a salary, and so are expecting higher pay rates
  3. Some officers might not assimilate back into a fully employed role well
  4. Some security companies and clients might struggle to find ad-hoc officers for short-term work


How are Expeditious Services Managing This Shift in Employment Expectations?


  1. Offering a variety of roles, trying to be as flexible and accommodating to both client and employee needs as possible
  2. Redefined our employee experience during the onboarding process, to help us plan a new resourcing and retention strategy to meet this shift in culture.
  3. Additional planning during the recruitment process to help us understand what we can guarantee the employee when working for clients.
  4. Enhancing the employee experience by pushing engagement to build trusting relationships from day one


Picture: a photograph of a security control room, showing multiple screens and a desk. A person can be seen sitting at the right of the desk, wearing a headset. Image Credit: Expeditious Services

Article written by Chloe Jehu | Published 21 March 2022


Related Articles

Security Firms Must Recruit 62,000 New Officers to Meet Demand

The UK’s private security industry must recruit, train and license more than 62,000 new security officers over the next 12 months to keep up with the growing demand...

 Read Full Article
The Problems With Recruitment in the Security Industry

Like many industries, security is currently facing a recruitment crisis. But why is it happening and what can be done about it? Elizabeth Smith, Head of People &...

 Read Full Article
The Importance of Screening and Vetting

Screening and vetting is an essential part of the pre-employment process. Chloe Jehu from Expeditious Services explains how to conduct it correctly. Chloe Jehu is...

 Read Full Article
Spotlight Interview – Damion Lucas | Executive Network Group

Damion Lucas is an FM recruitment specialist and the Sector Lead of FM, Fire, Security, Data Centres and M&A at Executive Network Group. After training as a...

 Read Full Article
Women’s Presence in the Property Sector is Growing, But More Needs to be Done

Niki Fuchs, Chief Executive of Office Space in Town, outlines what more needs to be done to improve the prospects for women in the property sector and the steps...

 Read Full Article
Bidvest Noonan Security Staff Strike At UCL Over Pay

Outsourced security staff have been striking at University College London this week, in a protest over pay. Over 150 people attended the strike on Monday 14 November,...

 Read Full Article
Grosvenor Services Wins Security Contract for TfL’s Silvertown Tunnel Project

Charter Security, a subsidiary of Grosvenor Services Group, has secured a three-year contract with Riverlinx CJV to provide security for the Silvertown Tunnel...

 Read Full Article
British Cleaning Council Warns of Staff Shortage Crisis Ahead of Winter Flu and COVID Spike

The industry body that represents the cleaning and hygiene sector fears its workers will struggle to keep public spaces free of viruses if staff shortages...

 Read Full Article
Digital ID and Recruitment – What Do FMs Need to Know?

Whether recruiting remotely or in-person, facilities management businesses must keep up to date with the latest digital ID changes to remain compliant. Stefan...

 Read Full Article
FM Firm Supports World Suicide Prevention Day

Facilities services provider ABM, alongside other industry players, is raising awareness about suicide prevention at a London conference. Taking place on 8 September...

 Read Full Article