The Leading News & Information Service For The Facilities, Workplace & Built Environment Community

FMs Still Delaying Smart Tech Adoption

FMs Still Delaying Smart Tech Adoption
21 June 2021 | Updated 24 June 2021
 

A survey from property services specialist DMA Group has revealed some alarming contradictions to the FM industry’s approach to technology.

More than two-thirds of facilities management professionals said they felt confident knowing where smart tech could save money, time, and improve service delivery quality. Yet, only over a quarter reported that their organisation’s FM and property teams are unlocking the full advantages of smart technology in business process automation. 

Additionally, 77 per cent agreed that the FM industry is behind the curve when it comes to adopting smart technology. The survey asked both in-house and outsourced FMs about their knowledge of and experience with ‘smart building’ systems. Respondents were also asked about the extent to which such systems are understood and in use within their organisations.

This somewhat opposes the findings of The Connected Enterprise report, produced by Sigma Dynamics, in partnership with applied futurist Tom Cheesewright, that we looked at back in February. It revealed that 71 per cent of C-suite executives, directors and senior managers are skeptical about the benefits of implementing new business technology.

Just a fifth said that they believe they will have to implement more technology in order to remain competitive. 

ThisWeekinFM then spoke to Mike Green, who has thirty-eight years of experience specialising in FM building services, consultancy and contracting and Kiran Kachela, Managing Director of Continuous Improvement Projects and change management specialist, about this apparent lack of digital adoption.

Watch the video below:

 

 

Missing Opportunity

 

These most recent findings suggest that whilst the majority of facilities managers may understand its benefits, many of their companies are not yet taking advantage of the opportunities that smart technology can offer.  

Steve McGregor, DMA Group Group MD comments: “FM suppliers have a real opportunity to seize technology to drive transformational efficiency gains whilst also delivering great customer service. This is achieved through digitalization and leveraging digital information to re-engineer and automate their business processes.

“The challenges in the industry are as complex as they have ever been, and digital transformation can connect the dots between the vast quantities of data across the built environment. Leveraging the full value of that knowledge, digitalization will provide customers with real-time performance management, from simple dashboards and key performance indicator reporting to the potentially more complex initiation of automated remedial responses.  

“Post-Covid, it is the agile well-run suppliers with a strong technology strategy and an unrelenting focus upon technology-enabled change for the benefit of their customers that will prosper. However, an organisation must decide on the scope of its own digital transformation.”

 

Digitalization in FM – Have Your Say

 

Don’t miss your opportunity to take part in valuable research into digitalization in FM and help support the development of the industry.

This research will be used to shape training programmes for future facilities managers across Europe, and inform how technology is adopted throughout the built environment .

The quick, three-minute survey seeks to discover which technologies are most crucial to the industry right now, and predict how that may change in the future.

Picture: a person using a tablet device.

Article written by Bailey Sparkes | Published 21 June 2021

Share



Related Articles

Mitie Wins £92.5m John Radcliffe Hospital Contract

Mitie has been awarded a new contract to provide cleaning, portering services, and catering for patients and staff at the John Radcliffe Hospital in Oxford. Worth...

 Read Full Article
Polyteck Becomes First London FM Company Using Cryptocurrency

Polyteck, a leading London-based construction and facilities management business, has today announced that it will be accepting Bitcoin as a form of payment from clients...

 Read Full Article
Bouygues Construction Partner with The Cambridge Service Alliance

Bouygues Construction has joined forces with The Cambridge Service Alliance, a unique global partnership between the University of Cambridge and some of the world’s...

 Read Full Article
Digital Transformation Needed to Decarbonise

Major advances in energy sources, electric transport and heating will not be enough to reach net-zero by 2050, unless our cities and innovations are digitally...

 Read Full Article
EcoSync Close to £1m Funding Target for Commercial Building Energy Solution

A tech start-up that provides room-by-room energy management solutions for commercial buildings has raised close to £1 million in its second seed funding...

 Read Full Article
Controlling FM Costs Roundtable with JLL

CAFM company JLL Technologies is interested in the voices of leaders in the FM private and public sectors – as such, a diverse board was invited to a roundtable...

 Read Full Article
Businesses are Cutting 20% off Their Energy Bills by Using Smart Sockets

measurable.energy has released their first big batch of sockets with installations underway all across the UK. Organisations are using the machine learning-enabled...

 Read Full Article
7 out of 10 Hybrid Workers Worried About Cost of Working from Home

New research reveals the impact the energy crisis is having on the UK workforce, as 70 per cent of hybrid workers admit they’re concerned about the cost of...

 Read Full Article
The Future of Washroom Technology – Q&A With Dr Salomé Giao | Dyson

Sustainability and hygiene are key considerations for businesses looking to keep their public washrooms clean and welcoming for users. Dr Salomé Giao, Lead...

 Read Full Article
How to Identify and Address IoT Security Weaknesses

Data-driven facilities management is now the expected norm, but security concerns about IoT systems still remain amongst FMs and tenants. The Internet of Things (IoT)...

 Read Full Article